Remote IT Service Desk Tier II with On-Site Support

LE0002 U.S. Urology Partners, LLC; New York (NY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health plans

401(k) matching

Employee Assistance Program

Job summary

LE0002 U.S. Urology Partners, LLC is seeking an IT Service Desk Support to provide remote technical assistance to over 1,000 associates.

The role emphasizes incident handling, service requests, and timely resolutions, with occasional on-site visits to company locations. You will work with Field Support to manage escalations, diagnose issues, document interactions, and maintain IT operations across Windows, Office 365, Azure AD, and AD.

Qualifications

• Strong knowledge of Windows operating systems and Office 365.
• Experience with Azure Active Directory and On-Prem Active Directory.
• Familiarity with IT Service Management tools and ticketing systems.

Responsibilities

• Respond to technical requests via phone, chat, or email.
• Diagnose and resolve issues remotely, escalate when needed.
• Collaborate with Field Support for escalated issues and on-site tasks.
• Provide occasional on-site support for hands-on tasks.
• Document interactions and resolutions in the ticketing system.
• Communicate status updates to associates.

Skills

Windows OS

Office 365

Azure AD

Active Directory

ITSM tools

Remote troubleshooting

Customer service

Tools

On-Prem AD

Job description

LE0002 U.S. Urology Partners, LLC is seeking an IT Service Desk Support to provide remote technical assistance to over 1,000 associates.

The role emphasizes incident handling, service requests, and timely resolutions, with occasional on-site visits to company locations. You will work with Field Support to manage escalations, diagnose issues, document interactions, and maintain IT operations across Windows, Office 365, Azure AD, and AD.