Remote IT Service Desk Specialist (Tier 2)

U.S. Urology Partners; City of Syracuse (NY); Híbrido; USD 54.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision plans

HSA / FSA

401(k) matching

Employee Assistance Program (EAP)

Descripción de la vacante

U.S. Urology Partners seeks an IT Service Desk Support to provide remote technical assistance for over 1,000 associates. The role includes escalating complex issues, collaborating with Field Support, and occasional on-site tasks at company locations.

A strong customer service focus and problem-solving mindset are essential. You will diagnose software, hardware, and network issues remotely, maintain documentation, and help improve service delivery within a fast-paced IT environment, with

Formación

• Strong knowledge of Windows operating systems (Windows 10/11).
• Proficiency with Office 365 and Azure AD.
• Experience with On-Prem Active Directory and ITSM ticketing systems.
• Ability to troubleshoot remote hardware, software, and network issues.

Responsabilidades

• Respond to technical requests via phone, chat, or email.
• Diagnose issues remotely; escalate when needed to Field Support.
• Collaborate with IT teams to ensure smooth handoffs for on-site tasks.
• Provide occasional on-site support for hands-on tasks.
• Document interactions and resolutions in the ticketing system clearly.

Conocimientos

Windows OS

Office 365

Azure AD

Active Directory

ITSM tools

Remote troubleshooting

Descripción del empleo

U.S. Urology Partners seeks an IT Service Desk Support to provide remote technical assistance for over 1,000 associates. The role includes escalating complex issues, collaborating with Field Support, and occasional on-site tasks at company locations.

A strong customer service focus and problem-solving mindset are essential. You will diagnose software, hardware, and network issues remotely, maintain documentation, and help improve service delivery within a fast-paced IT environment, with