Remote IT Service Desk Tier 1 – Growth Path

INSPYR Solutions; Dallas (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) Retirement plan

Job summary

INSPYR Solutions is seeking a IT Service Desk Tier 1 professional for remote support on a contract-to-hire basis. You will handle end-user issues via Bomgar and ServiceNow, prioritize tickets, and collaborate with IT staff to resolve incidents while delivering OBSESSIVE customer service.

The role requires excellent communication skills, a strong technical baseline, and the ability to support executives and corporate leaders from a remote work setup.

Qualifications

• 3+ years of helpdesk experience troubleshooting.
• Technical knowledge of Windows desktop & laptop hardware in a business environment.
• Working understanding of computer networking.
• Minimum one year of Active Directory support.
• CompTIA A+ certification required.
• Microsoft certifications (preferred).
• 1+ year experience with ServiceNow is ideal.

Responsibilities

• Performs basic to intermediate-level troubleshooting.
• Password resets, AD account unlocks, printer configurations, VPN, hardware issues.
• Logs, routes, categorizes, escalates Incidents/SRs.
• Ensure requests are routed to the proper resource for quick resolution.
• Collaborate with ITSD teams and managers for escalation.
• Address phone calls on Softphone; log tickets for users.
• Respond to emails and Teams messages promptly.
• Self-starter; takes ownership of cases from queue.
• Clearly communicate status and resolutions.
• Provide outstanding customer service and satisfaction.
• Write/Review SOPs.

Skills

Helpdesk experience

Windows hardware

Networking basics

Active Directory support

Excellent communication

Ticketing systems

Education

CompTIA A+ certification

Microsoft certifications

Tools

Bomgar

ServiceNow

Job description

INSPYR Solutions is seeking a IT Service Desk Tier 1 professional for remote support on a contract-to-hire basis. You will handle end-user issues via Bomgar and ServiceNow, prioritize tickets, and collaborate with IT staff to resolve incidents while delivering OBSESSIVE customer service.

The role requires excellent communication skills, a strong technical baseline, and the ability to support executives and corporate leaders from a remote work setup.