Remote IT Service Desk Specialist

Cayuse Holdings; Columbus (OH); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Wellness Program

Flexible Spending Accounts

Job summary

Cayuse Civil Services, LLC is hiring a Remote Service Desk Agent to deliver customer service and technical support following SLAs. You will troubleshoot issues across Windows and MacOS, manage end-user devices, and document interactions for escalations.

Ideal candidates have 2–5 years in IT support, familiarity with ServiceNow, and a strong focus on customer satisfaction. The role is full-time, remote, with a benefits package described by the company.

Qualifications

• High school diploma or GED required.
• Experience in Service Desk or customer service preferred.
• 2–5 years in computer systems, customer support or IT support.
• Experience with ServiceNow IT Service Management.
• Customer service focus and satisfaction-driven.

Responsibilities

• Provide high-quality customer service and resolve IT problems.
• Follow guidelines to deliver full range of services to customers.
• Perform first-line troubleshooting and log interactions for escalations.
• Provide remote support for desktops, laptops, and mobile devices.
• Administer and troubleshoot ServiceNow ITSM processes and workflows.
• Assist with user account creation and permission settings.
• Monitor IT systems and report performance.

Skills

Clear communication

Customer service

Problem solving

Active listening

Team collaboration

Independent work

Education

High school diploma or GED

Professional IT training

Tools

ServiceNow

Remote desktop tools

Microsoft Office Suite

Windows OS

MacOS

Job description

Cayuse Civil Services, LLC is hiring a Remote Service Desk Agent to deliver customer service and technical support following SLAs. You will troubleshoot issues across Windows and MacOS, manage end-user devices, and document interactions for escalations.

Ideal candidates have 2–5 years in IT support, familiarity with ServiceNow, and a strong focus on customer satisfaction. The role is full-time, remote, with a benefits package described by the company.