Remote IT Service Desk Analyst – Fast Technical Support

ComResource, Inc.; Ohio; Remoto; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

ComResource, Inc. is seeking an IT Service Center Analyst – Technical Support to deliver expert help desk assistance for a proprietary ordering application.

You will troubleshoot issues, answer questions, and guide users through procedures to keep operations running smoothly. You will collaborate with Level 2 teams, document cases in the ticketing system, and support Microsoft Office 365, Teams, and OneDrive.

Competenze

• Minimum 2 years in Global IT Service Desk or Call Center providing end-user technical support.
• Strong English communication, problem-solving, and analytical skills.
• Experience with ITSM tools such as ServiceNow or BMC Remedy is preferred.
• Familiarity with Microsoft Office 365, Teams, OneDrive, and user account management.
• Technical certifications are a plus.
• Ability to work a flexible schedule.
• Must be equipped to work remotely with a minimum 50 Mbps internet connection.

Mansioni

• Provide technical support for customer ordering applications, including login issues, order processing, and advanced reporting.
• Troubleshoot technical issues and answer questions about system procedures, online transactions, system status, and downtime.
• Deliver a professional, positive customer support experience.
• Work with end users and Level 2 support teams to resolve technical issues.
• Document support cases in a ticketing system and escalates issues to the appropriate team when needed.
• Help users with Microsoft Office 365, Microsoft Teams, OneDrive, password resets, and account unlocks.

Conoscenze

English communication

Problem-solving

Analytical skills

Strumenti

ServiceNow

BMC Remedy

Descrizione del lavoro

ComResource, Inc. is seeking an IT Service Center Analyst – Technical Support to deliver expert help desk assistance for a proprietary ordering application.

You will troubleshoot issues, answer questions, and guide users through procedures to keep operations running smoothly. You will collaborate with Level 2 teams, document cases in the ticketing system, and support Microsoft Office 365, Teams, and OneDrive.