Remote IT Service Desk Analyst

Renew Cannabis Co.; Chicago, Northern (IL, KY); Hybrid; USD 50,000 - 58,000; Full time

Benefits offered by this job

On-call stipend

Job summary

Green Thumb Industries (GTI) is seeking an IT Service Desk Analyst to provide front-line technical support to staff across retail, cultivation, and offices. You will manage incidents from reporting to resolution, document processes, and collaborate with internal teams and vendors.

Strong AD, Office 365, and Azure knowledge is preferred, with a focus on clear communication and customer service. The role requires CST business hours with remote capability, potential on-call rotation, and occasional

Qualifications

• 1+ year IT experience or 2/4 year degree with some experience preferred.
• Flexibility to work an 8-hour shift within CST business hours, with remote capability.

Responsibilities

• Serve as single point of contact for staff IT issues.
• Analyze and resolve incidents related to software/hardware usage.
• Log and track incidents in the ITSM system (Freshservice).
• Escalate unresolved calls to internal teams or vendors.
• Create and maintain end-user documentation and knowledge base articles.

Skills

Active Directory

Office 365

Azure

Email security

Communication skills

Tools

Freshservice

Job description

Green Thumb Industries (GTI) is seeking an IT Service Desk Analyst to provide front-line technical support to staff across retail, cultivation, and offices. You will manage incidents from reporting to resolution, document processes, and collaborate with internal teams and vendors.

Strong AD, Office 365, and Azure knowledge is preferred, with a focus on clear communication and customer service. The role requires CST business hours with remote capability, potential on-call rotation, and occasional