IT Manager (remote)

Scorpion Therapeutics; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Scorpion Therapeutics, a biotech company advancing toward commercial operations, seeks an IT Support Manager to oversee day-to-day IT service delivery across remote teams. You will lead incident response, end-user support, provisioning, hardware lifecycle, and license compliance while coordinating with MSPs and internal teams.

The role emphasizes training, project delivery, and cross-department collaboration to sustain rapid scaling.

Qualifications

• Bachelor's degree or equivalent with 5+ years in IT support/service management.
• Experience with vendor management and end-user services.
• Biotech or pharma settings preferred.

Responsibilities

• Incident management
• Helpdesk operations
• End-user provisioning
• Hardware lifecycle
• License compliance
• Training
• Project delivery
• Cross-departmental collaboration

Skills

Vendor management

IT service management

Helpdesk operations

End-user provisioning

Incident management

Training

Project delivery

Cross-department collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Azure

AWS

ITSM tools

Job description

Role

IT Support Manager responsible for overseeing day-to-day IT service delivery in a commercial-stage biopharma company transitioning to full commercial operations.

Objectives

Managing MSP/vendor relationships, ensuring SLA adherence, and supporting rapid organizational scaling.

Responsibilities

• Incident management
• Helpdesk operations
• End-user provisioning
• Hardware lifecycle
• License compliance
• Training
• Project delivery
• Cross-departmental collaboration

Requirements

• Bachelor's degree or equivalent, 5+ years in IT support/service management, experience with vendor management, end-user services, hardware/software asset management, and customer support, particularly in biotech or pharma settings preferred.

High-Value Specifics

• Support for a biotech company in late-stage pre-commercial to launch phase, focusing on remote IT support across US East Coast and Europe
• Experience supporting fast growth or product launch advantageous

Technical Familiarity

• Technical familiarity with cloud platforms (Microsoft 365, Azure/AWS), ITSM tools, and project management certifications (PMP, ITIL) preferred.

Reporting & Availability

• The role reports to VP of IT, involves no direct reports, and requires early-shift availability (7:00-7:30 AM ET).

Work Arrangement

• Work is remote, supporting a high-trust, mission-driven environment centered on advancing retinal disease therapeutics.