Global IT Service Delivery Leader

Anteris Technologies; Brooklyn Park (MN); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

401k + Company Match

Employee Equity Program

Bonus Plan Eligibility

Paid Holidays & Vacation

Job summary

Anteris Technologies is seeking a senior IT Service Delivery leader in the United States to design and own the global service model for IT. You will lead the Service Desk, deskside support, and partner with vendors to deliver reliable, scalable employee technology experiences across the organization.

You will champion ITIL-based processes, coach teams, manage performance, and drive continuous improvement while aligning IT services with business goals in a regulated healthcare environment.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field preferred; equivalent experience considered.
• 10+ years of progressive experience in IT service delivery, IT operations, end-user computing, IT service management, or related technology disciplines.
• 5+ years of people-management experience leading Service Desk or IT operations teams.
• Ability to coach, develop, and hold teams accountable.
• Strong ITSM experience, ITIL principles, service levels, problem management, knowledge, change, metrics, and continual improvement.
• Experience leading technology or service-improvement projects; project-management certification useful but not required.
• Experience using service-performance and customer-experience data to drive improvements; manage MSPs/contractors/vendors.
• Experience supporting multiple sites or distributed/global workforce.
• Healthcare/regulated environment experience preferred.

Responsibilities

• Lead and develop our Service Desk, deskside support, and related Service Delivery resources with coaching, accountability, and career development.
• Define and mature a scalable global IT service-delivery model across support channels, locations, vendors, escalation paths, service levels, and operating hours.
• Own the employee technology experience within Service Delivery and use data to identify friction and drive improvement.
• Establish practical ITSM discipline across incident, request, problem, knowledge, change, service catalog, asset, and continual-improvement practices.
• Lead significant incidents and escalations with calm ownership and coordinated resolution.
• Lead Service Delivery projects and improvement initiatives (ITSM enhancements, endpoint deployments, vendor transitions, automation).
• Own service-provider performance and ensure MSPs and vendors operate as an extension of our team with clear accountability.
• Lead end-user technology fulfillment and lifecycle practices including onboarding, provisioning, asset control, and retirement.
• Partner with Infrastructure, Cybersecurity, Enterprise Applications, Data, HR, Facilities, and leadership to unify IT across the organization.

Skills

IT service management

ITIL knowledge

People management

Stakeholder communication

Vendor management

End-user computing

Problem solving

Education

Bachelors degree in Information Technology, Computer Science, Business, or related field

Equivalent combination of education and experience

Tools

Microsoft 365

Entra ID

Intune

Endpoint management

Enterprise service-management tools

Job description

Anteris Technologies is seeking a senior IT Service Delivery leader in the United States to design and own the global service model for IT. You will lead the Service Desk, deskside support, and partner with vendors to deliver reliable, scalable employee technology experiences across the organization.

You will champion ITIL-based processes, coach teams, manage performance, and drive continuous improvement while aligning IT services with business goals in a regulated healthcare environment.