Remote IT Project Lead and Change Supervisor

General Dynamics Information Technology, Inc.; United States; Remote; USD 94.000 - 108.000; Vollzeit

Zusammenfassung

General Dynamics Information Technology, Inc. is seeking a Project Analyst Supervisor to oversee ongoing project, change, and user management efforts while leading a team of project analysts and support staff delivering technical help desk support to a federal agency.

The role manages small technical projects and help desk initiatives, identifies and escalates reported issues to resolver groups, and ensures timely delivery in a fast-paced environment.

Qualifikationen

• Requires a BA/BS in computer science, information technology, or a related field with at least 5 years of related experience and 2 years of supervisory experience.

Aufgaben

• Monitors help desk staff performance and progress towards annual goals, providing training and feedback as necessary.
• Performs QA reviews to ensure escalation and documentation standards are met.
• Trains new staff in support processes and internal GDIT procedures.
• Keeps abreast of technical roadmap and changes in policies within the Division of Technology.
• Leads knowledge management efforts and recommends process improvements.

Kenntnisse

Change Management

IT Projects

IT Project Management

Problem Resolution

Technical Issues

Jobbeschreibung

General Dynamics Information Technology, Inc. is seeking a Project Analyst Supervisor to oversee ongoing project, change, and user management efforts while leading a team of project analysts and support staff delivering technical help desk support to a federal agency.

The role manages small technical projects and help desk initiatives, identifies and escalates reported issues to resolver groups, and ensures timely delivery in a fast-paced environment.