Remote IT Helpdesk Technician – Global Support

Visa Hunt; United States; Remote; USD 44,000 - 60,000; Full time

Benefits offered by this job

Remote work ET zones

Benefits

Job summary

Yelp is seeking an IT Helpdesk Technician to triage and resolve employee IT issues across global offices, delivering excellent customer service and timely problem resolution.

This role may be fully remote for candidates located in US Eastern Time zones. You will handle tickets via phone, chat, and queue, and work with SLAs to ensure issues are resolved promptly while contributing to IT projects and documentation.

Qualifications

• Excellent customer service skills with a collaborative attitude.
• Willingness to learn new technologies and manage tickets.
• Familiarity with writing technical documentation is a plus.

Responsibilities

• Respond to assigned Helpdesk tickets and provide solutions for reported customer problems.
• Identify, troubleshoot, and resolve hardware and software problems or escalate as needed.
• Be familiar with SLAs and proper response times.
• Use phone, chat and inbound ticket queue to handle global employee IT service requests.
• Monitor internal ticketing system notifications for outages or system downtime.
• Participate on Helpdesk team projects and ensure they are completed on time and to specifications.

Skills

Customer service

Learning mindset

Ticketing workflow

Team collaboration

Time management

Prioritization

Helpdesk exposure

Tools

Google Apps

Office 365

Active Directory

Jira Service Desk

SSO

Job description

Yelp is seeking an IT Helpdesk Technician to triage and resolve employee IT issues across global offices, delivering excellent customer service and timely problem resolution.

This role may be fully remote for candidates located in US Eastern Time zones. You will handle tickets via phone, chat, and queue, and work with SLAs to ensure issues are resolved promptly while contributing to IT projects and documentation.