Remote IT Help Desk Technician – Las Vegas

UES, Inc.; Spring Valley (NV); Remote; USD 42,000 - 56,000; Full time

Job summary

UES, Inc. is seeking a Remote IT Help Desk Technician based in Las Vegas, NV to provide frontline technical support for internal users. Ideal candidates have hands-on experience, strong communication, and a willingness to learn in a fast-growing consulting environment.

The role focuses on troubleshooting hardware and software, responding to tickets, and maintaining access to essential tools. A CompTIA certification (A+/Network+/Security+) is favored to jump-start your IT career with UES.

Qualifications

• High School Diploma and/or an Associate’s degree in Information Systems, Computer Science, or related field, or equivalent certifications.
• 1-3 years of IT Helpdesk or related support experience.
• Proficiency with Windows and/or Mac operating systems, Microsoft Office, and common business software.
• Experience with mobile platforms (iOS and Android).
• Basic networking concepts and hardware knowledge (routers, switches, VPN).
• Experience with ticketing systems and IT asset management tools.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and respond to user needs promptly.

Responsibilities

• Provide technical support to end users, troubleshooting hardware, software, networking, and system issues.
• Respond to and address all support desk inquiries and track issues.
• Follow internal SLA to ensure timely resolution.
• Assist with onboarding and offboarding, including setting up and deactivating user accounts, hardware, and software access.
• Coordinate needed repairs via phone or remote communications.
• Install and configure applications on desktops and devices.
• Maintain knowledge of technology trends and best practices.
• Escalate complex issues to senior IT staff or vendors as needed.
• Collaborate on IT projects and initiatives.
• Perform other duties as required to support the department.

Skills

Customer service

Troubleshooting

Communication

Multitasking

Problem-solving

Technical support

Education

High School Diploma or Associate’s degree in Information Systems/Computer Science or related field

Tools

Windows OS

Mac OS

Microsoft Office

iOS

Android

VPN

Ticketing systems

Job description

UES, Inc. is seeking a Remote IT Help Desk Technician based in Las Vegas, NV to provide frontline technical support for internal users. Ideal candidates have hands-on experience, strong communication, and a willingness to learn in a fast-growing consulting environment.

The role focuses on troubleshooting hardware and software, responding to tickets, and maintaining access to essential tools. A CompTIA certification (A+/Network+/Security+) is favored to jump-start your IT career with UES.