Remote IT Documentation Specialist: Clear Tech Content

Socket.dev; Albuquerque (NM); On-site; USD 60,000 - 80,000; Full time

Job summary

Quivera Enterprises LLC seeks an IT Documentation Specialist to support IA and OIT programs. The role develops, reviews, edits, and maintains technical documentation, leveraging templates and quality-assurance practices.

Collaboration with SMEs and task leads ensures clear, audience-appropriate materials and effective knowledge transfer. The position focuses on SOPs, manuals, user guides, knowledge center content, and visual diagrams, while ensuring consistency with federal and organizational

Qualifications

• Minimum of four (4) years of experience developing documentation, reports, manuals, and related materials for IT programs or projects.
• Technical writing experience, including drafting, reviewing, editing, proofreading, and formatting technical deliverables.
• Excellent written communication skills with strong knowledge of English spelling, grammar, composition, and usage.
• Proficiency with Microsoft Office products and experience performing document editing, formatting, and correction activities.
• Demonstrated ability to evaluate documentation for quality, clarity, accuracy, completeness, consistency, and compliance.
• Familiarity with IT project management processes and related documentation.

Responsibilities

• Develop, review, edit, format, and maintain SOPs, memoranda, design documents, requirements documents, reports, manuals, templates, and email notifications.
• Prepare user manuals, online knowledge center content, SOPs, online help, getting-started guides, quick-reference materials, and training materials.
• Translate complex technical information into clear content for audiences with varying levels of technical knowledge.
• Interview SMEs and technical personnel, organize information, and document it for nontechnical audiences.
• Develop and maintain content for the IA Service Center knowledge library and other approved knowledge repositories.
• Create technical diagrams and visual artifacts such as architecture diagrams and flowcharts.
• Review documentation for technical accuracy, readability, grammar, and compliance with standards.
• Coordinate document reviews, incorporate stakeholder comments, and prepare final deliverables.
• Develop accessible materials that improve knowledge transfer, training, and customer experience.
• Track activities and deliverables to ensure schedule and performance requirements are met.

Skills

Technical writing

Written English

Microsoft Office

Editing

Communication

Tools

Microsoft Visio

Job description

Quivera Enterprises LLC seeks an IT Documentation Specialist to support IA and OIT programs. The role develops, reviews, edits, and maintains technical documentation, leveraging templates and quality-assurance practices.

Collaboration with SMEs and task leads ensures clear, audience-appropriate materials and effective knowledge transfer. The position focuses on SOPs, manuals, user guides, knowledge center content, and visual diagrams, while ensuring consistency with federal and organizational