Technical Writer

Softthink Solutions; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Softthink Solutions in Washington, DC is seeking a Technical Writer to develop, edit, and maintain IT documentation supporting OIS and IRMD operations.

You will translate complex technical concepts into clear user content, collaborate with PMs and analysts, and maintain documentation repositories such as SharePoint, Teams, and Confluence.

Qualifications

• Experience producing technical documentation in IT or business environments.
• Strong writing, editing, and communication skills.
• Experience using Microsoft Office and collaboration tools.
• Ability to translate complex technical concepts into clear, user-friendly content.

Responsibilities

• Develop and maintain IT documentation (requirements, SOPs, user guides, project artifacts).
• Prepare agendas, communications, and reporting materials.
• Support PMs and analysts by documenting project deliverables and governance artifacts.
• Ensure documentation accuracy, clarity, and compliance with IT policies.
• Maintain documentation repositories (SharePoint, Teams, Confluence).
• Assist with monthly reporting and deliverable preparation.

Skills

Technical writing

Editing

Communication skills

MS Office

Collaboration tools

Education

Bachelor's degree preferred

Technical writing certification beneficial

Tools

SharePoint

Teams

Confluence

Microsoft Office

Job description

Job Title: Technical Writer

Location: Washington, DC

Work Authorization: US Citizen

Role Summary

The Technical Writer develops, edits, and maintains IT documentation supporting OIS and IRMD operations. This includes project documentation, requirements, SOPs, user guides, communications, agendas, and reporting materials. The writer ensures clarity, accuracy, and compliance with established IT policies while supporting PMs, analysts, and business units.

Roles & Responsibilities

• Develop and maintain IT documentation (requirements, SOPs, user guides, project artifacts)
• Prepare agendas, communications, and reporting materials
• Support PMs and analysts by documenting project deliverables and governance artifacts
• Ensure documentation accuracy, clarity, and compliance with IT policies
• Maintain documentation repositories (SharePoint, Teams, Confluence)
• Assist with monthly reporting and deliverable preparation

Professional Experience

• Experience producing technical documentation in IT or business environments
• Strong writing, editing, and communication skills
• Experience using Microsoft Office and collaboration tools
• Ability to translate complex technical concepts into clear, user-friendly content.

Educational Qualifications

• Bachelor’s degree preferred (communications, English, IT, or related field)
• Training or certification in technical writing is beneficial.