Remote IT Dispatcher & Service Desk Orchestrator

Jobgether; United States; À distance; USD 45 000 - 50 000; Plein temps

Avantages offerts par ce poste

Remote work within the United States

Healthcare coverage

401(k) with company match

Paid time off

Training reimbursement

Referral bonuses

Company-provided PC & headset

Résumé du poste

Jobgether, on behalf of a partner, is seeking a proactive IT Dispatcher based in the United States. The role coordinates service desk operations, prioritizes requests, and allocates resources to ensure timely IT support delivery in a fast-paced remote environment.

The ideal candidate excels in multitasking, communication, and problem solving, with experience in MSP dispatching and familiarity with ticketing systems like ConnectWise. Strong customer service and organizational skills are required.

Qualifications

• Two years of experience in customer service, dispatching, project coordination, or related field.
• Experience with MSP dispatching or IT service coordination is highly desirable.
• Familiarity with ConnectWise or similar ticketing systems is preferred.

Responsabilités

• Manage high volumes of incoming service requests via phone and chat, ensuring timely responses and proper ticket creation.
• Review tickets in the ticketing system, remove spam, categorize, and document requests accurately.
• Perform initial ticket triage by clarifying details, scope, and impact for quick resolution.
• Assign and schedule tickets based on urgency, availability, skill sets, workload, and SLAs.
• Communicate expected response times and updates to clients; coordinate resources as needed.
• Follow security procedures, obtaining client approvals for access-related changes when required.
• Monitor recurring requests and escalate findings to service managers as needed.
• Assist with basic IT tasks, like password resets and group modifications, within authorized scope.

Connaissances

Customer service

Dispatching

Ticketing systems

ConnectWise

MSP dispatching

Spanish (preferred)

Communication

Formation

High school diploma

Outils

ConnectWise

Description du poste

Jobgether, on behalf of a partner, is seeking a proactive IT Dispatcher based in the United States. The role coordinates service desk operations, prioritizes requests, and allocates resources to ensure timely IT support delivery in a fast-paced remote environment.

The ideal candidate excels in multitasking, communication, and problem solving, with experience in MSP dispatching and familiarity with ticketing systems like ConnectWise. Strong customer service and organizational skills are required.