Remote IT Business Analyst – Process & Systems Optimization

State of Washington; Olympia (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Telework

Job summary

WaTech seeks an IT Business Analyst–Journey to lead business process analysis, system requirements, and enhancements across agency-wide technology solutions. You will map customer journeys, support DMAIC-based improvements, and coordinate configurations with vendors and policy owners.

The role emphasizes data-driven decision making, KPI tracking, and ensuring data integrity while collaborating with technical teams. Telework is approved with periodic onsite sessions in Olympia.

Qualifications

• Eight years of experience in business analysis, supporting enterprise‑wide technology solutions and optimizing business workflows.
• Experience in coordinating enterprise system configurations, RBAC, security settings, workflow automation, and rule implementation.
• Experience gathering and documenting system requirements, writing technical specifications, and collaborating with IT teams and vendors.
• Experience in user acceptance testing (UAT), including test plans and defect tracking.

Responsibilities

• Conduct customer journey mapping through user research, surveys and direct feedback sessions.
• Apply DMAIC methodology to assess inefficiencies and implement process improvements.
• Identify automation and workflow enhancements to reduce manual effort and improve service delivery.
• Evaluate feasibility, impact and security considerations of proposed system features or enhancements.
• Maintain an enhancement backlog and prioritize updates according to urgency and impact.
• Use Power BI, Excel analytics, or system dashboards to track KPIs and identify trends.
• Analyze interdependencies across processes to prevent downstream impacts during changes.
• Develop business cases for process changes or automation solutions.
• Coordinate system configurations, user roles, permissions and security settings.

Skills

Business analysis leadership

Process mapping

UAT coordination

Data analysis

Education

Bachelor’s degree in IT / CS / Business

Tools

Power BI

Job description

WaTech seeks an IT Business Analyst–Journey to lead business process analysis, system requirements, and enhancements across agency-wide technology solutions. You will map customer journeys, support DMAIC-based improvements, and coordinate configurations with vendors and policy owners.

The role emphasizes data-driven decision making, KPI tracking, and ensuring data integrity while collaborating with technical teams. Telework is approved with periodic onsite sessions in Olympia.