IT Business Analyst - Journey

State of Washington; United States; Hybrid; USD 80,000 - 105,000; Full time

Job summary

State of Washington – Department of Enterprise Services is seeking a Business Analyst to provide professional services for enterprise and division systems, working across the development lifecycle with end users and leadership.

You will elicit requirements, facilitate workshops, document processes, and mentor other analysts while collaborating with IT PMO and the Business Analysis Unit to enhance services for state agencies and partners.

Qualifications

• Experience in business process analysis, facilitation and requirements elicitation across complex applications.
• Strong communication skills with stakeholders at all levels and ability to document and present findings clearly.
• Willingness to mentor junior analysts and support team knowledge growth.

Responsibilities

• Lead business analysis activities for DES enterprise and division systems.
• Collaborate with end users and technical staff to elicit, document and validate requirements.
• Support testing and implementation of application systems and process improvements agency-wide.

Skills

Business analysis

Requirements elicitation

Stakeholder communication

Facilitation

Training/mentoring

Job description

Description

Business Analyst Journey

(IT Business Analyst Journey)

Application assessments will be ongoing, and the hiring authority reserves the right to offer the position at any time during the recruitment process. The first review of applications will begin on August 19th. It is to the applicant's advantage to apply as early as possible.

Hybrid: Our physical office is in Olympia, WA. This is a hybrid position where most of the work allows for teleworking. However, you must reside in the state of Washington and travel to in-person activities, meetings, and events as needed for business purposes. The work schedule is a 40-hour workweek. However, the incumbent is occasionally expected to adjust their schedule and work additional unscheduled hours as needed to meet business demands.

Please note that this position does not provide immigration sponsorship. Applicants must possess work authorization that does not require employer sponsorship.

Who We Are:

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

About Technology Service Division:

Technology Services Division (TSD) is responsible for supporting Department of Enterprise Services which is a central services organization providing support and services for state agencies, cities and municipalities, higher education, vendors, and the citizens of the state of Washington. Some of the services include contracting, mail, fleet, surplus, printing and imaging, workforce support & development, enterprise risk management, visitor services, finance and HR for internal and small agencies, and facilities, and capital campus security systems.

About the Business Analysis Unit:

The Business Analysis unit within TSD’s IT Project Management Office (IT PMO) provides business analysis services, such as business process analysis, facilitation and requirements elicitation, communication and training, documentation, and problem‑solving services for programs within the agency. This unit is responsible for supporting the enhancement of DES’s 150+ current applications, creation of new custom build solutions and procurement of Software as a Service (SaaS) and Customer Off the Shelf systems (COTS).

TSD is not just another team in a government agency. We are an innovative, cross‑functional, and high‑performing group that focuses on providing seamless solutions and IT consultative services to our customers and business partners. We embrace a customer‑driven IT environment by working collaboratively to solve problems. If you have the skills, experience and be willing to grow in and be a catalyst for equity, inclusion, and anti‑racism work.

What you will be doing:

The Business Analyst Journey is a multi‑function position that provides professional and technical services for DES enterprise- and division‑specific systems. The position is delegated as the highest levels of responsibility to identify, plan, coordinate and implement all necessary business analysis services for broad program areas and complex business processes. The incumbent engages with end‑users to executive leadership throughout the development lifecycle ensuring customers’ needs are heard and met. The Business Analyst ensures end‑users are prepared to receive the new technology (or business process) and DES is ready to support them. The position mentors and trains other Business Analysts.

This role is the liaison between business units and technical staff to develop systems which assist state agency staff in meeting their program goals. You will be responsible for performing business analysis activities for custom‑built, SaaS, and COTS solutions, along with business process improvements projects as assigned. This includes but is not limited to providing consultation and business expertise for the analysis, documentation, testing and implementation of application systems and process improvements agency wide.

Why you would want this job:

If you enjoy working in a fast‑paced environment with a high performing team, love the idea of being a leader, constantly challenging yourself, learning new things, staying busy,