Business Analyst

State of Washington; Olympia (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Telework

Job summary

WaTech seeks an IT Business Analyst–Journey to lead business process analysis, system requirements, and enhancements across agency-wide technology solutions. You will map customer journeys, support DMAIC-based improvements, and coordinate configurations with vendors and policy owners.

The role emphasizes data-driven decision making, KPI tracking, and ensuring data integrity while collaborating with technical teams. Telework is approved with periodic onsite sessions in Olympia.

Qualifications

• Eight years of experience in business analysis, supporting enterprise‑wide technology solutions and optimizing business workflows.
• Experience in coordinating enterprise system configurations, RBAC, security settings, workflow automation, and rule implementation.
• Experience gathering and documenting system requirements, writing technical specifications, and collaborating with IT teams and vendors.
• Experience in user acceptance testing (UAT), including test plans and defect tracking.

Responsibilities

• Conduct customer journey mapping through user research, surveys and direct feedback sessions.
• Apply DMAIC methodology to assess inefficiencies and implement process improvements.
• Identify automation and workflow enhancements to reduce manual effort and improve service delivery.
• Evaluate feasibility, impact and security considerations of proposed system features or enhancements.
• Maintain an enhancement backlog and prioritize updates according to urgency and impact.
• Use Power BI, Excel analytics, or system dashboards to track KPIs and identify trends.
• Analyze interdependencies across processes to prevent downstream impacts during changes.
• Develop business cases for process changes or automation solutions.
• Coordinate system configurations, user roles, permissions and security settings.

Skills

Business analysis leadership

Process mapping

UAT coordination

Data analysis

Education

Bachelor’s degree in IT / CS / Business

Tools

Power BI

Job description

Posting number: 2026-WaTech-7232-05272

Department: Washington Technology Solutions

Division: SMD

Job classification: IT BUSINESS ANALYST - JOURNEY

Posting type: Open & Promotional

Categories: IT and Computers, Business

Summary

Business Analyst

(IT Business Analyst-Journey)

WaTech: A great place to work!

As a Washington Technology Solutions (WaTech) employee, you will have a unique opportunity to help advance the latest IT technologies and practices used by state government to meet the needs of Washingtonians. Through teamwork, partnership and collaboration, WaTech works to transform public service through a connected government.

About the position

This position sits within WaTech's Strategy and Management Division, which leads planning, performance, and operational excellence across the agency and drives statewide alignment with Washington’s enterprise IT strategies. This position reports to the Assistant Director for Performance & Accountability.

As a Business Analyst (BA), you’ll play a vital role in ensuring WaTech’s systems are efficient, secure, and aligned with how work actually gets done. You will lead business process analysis efforts and support configuration and optimization of key systems used by WaTech and its customer agencies. This position is responsible for customer journey mapping, identifying pain points, and recommending and implementing improvements using structured methodologies. It requires a strong understanding of both functional business processes and the technology solutions that support them. You’ll also serve as the primary system administrator for selected enterprise platforms, partnering closely with technical teams, policy owners, and vendors to ensure systems are configured to meet user needs, data standards and agency priorities.

Examples of duties

Some of what to expect with this role:

• Conduct customer journey mapping by facilitating user research, surveys and direct feedback sessions to understand the end‑to‑end experience of system users.
• Apply Lean Six Sigma’s Define, Measure, Analyze, Improve, and Control (DMAIC) methodology to assess inefficiencies, identify root causes, and implement data‑informed process improvements.
• Use targeted process interventions to improve efficiency and reduce risk; elevate more complex issues to senior‑level business analysts as needed.
• Identify automation and workflow enhancements that reduce manual effort and improve service delivery; elevate challenging enhancements to senior‑level analysts for evaluation.
• Evaluate the feasibility, impact and security considerations of proposed system features or enhancements. Ensure business rules, compliance requirements and operational workflows are accurately reflected in system design.
• Maintain an enhancement backlog and prioritize updates using an urgency-versus‑impact matrix to ensure improvements align with business priorities.
• Use tools such as Power BI, Excel analytics, or system reporting dashboards to track KPIs, detect anomalies, and identify trends.
• Analyze interdependencies across business processes and systems to prevent downstream impacts during system or workflow changes.
• Develop and propose business cases for process changes or automation solutions, outlining benefits, risks, costs and return on investment (ROI).
• Coordinate system configurations, user roles, permissions and security settings to support system performance, data integrity and compliance with WaTech standards.

Qualifications

Here’s what we’re looking for:

• Eight years’ experience in business analysis, supporting enterprise‑wide technology solutions and optimizing business workflows.
  • The total years of experience must include experience in at least three of the following:
    • Four years of experience coordinating enterprise system configurations, including role‑based access control (RBAC), security settings, workflow automation and business rule implementation.
    • Four years of experience conducting business process analysis and optimization using Business Process Model and Notation (BPMN), Lean Six Sigma’s DMAIC methodology or similar frameworks.
    • Four years of experience gathering and documenting system requirements, writing technical specifications, conducting impact analysis for system changes, and collaborating with IT teams and vendors to implement system enhancements and integrations.
    • Four years of experience in user acceptance testing (UAT), including test plans, executing validation processes, and tracking defect resolution.
  • The total years of experience must also be in at least two of the following:
    • Two years of experience troubleshooting system issues, performing root cause analysis (RCA), and coordinating system updates or patches with IT teams and vendors.
    • Two years of experience monitoring system performance and user engagement, identifying opportunities for continuous improvement, and developing structured performance reporting frameworks.
    • Two years of experience implementing system adoption strategies, including training materials, facilitating end‑user training, and monitoring system utilization metrics.
• A bachelor’s degree in information technology, business administration, computer science, or a related field can substitute for up to four years of experience.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preference may be granted to applicants with the following:

• Certification in Business Analysis (e.g., Certified Business Analysis Professional [CBAP] or PMI Professional in Business Analysis [PMI]).
• Lean Six Sigma Green Belt or Black Belt certification.
• ITIL Foundations certification.
• Experience working with large‑scale enterprise applications such as enterprise resource planning (ERP), customer relationship management (CRM), or case management systems.
• Experience supporting enterprise identity and access management (IAM) solutions or authentication frameworks.
• Experience with workflow automation platforms or low‑code/no‑code solutions.
• Experience leading process improvement initiatives in a government or highly regulated environment.
• Experience with data visualization tools such as Power BI, Tableau or similar platforms.

Supplemental information

Telework: This position is approved for telework. However, it requires the incumbent to be onsite in our Olympia, Washington office multiple times throughout the month to attend meetings, training and interactive sessions in person with WaTech’s business partners.

We value diversity and different perspectives:

WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity.

What WaTech offers:

As an employee of WaTech, you’ll have access to an outstanding employee benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more.

While WaTech is headquartered in Olympia, Washington, which is near some of the country’s most scenic national parks, we are able to offer many of our positions telework and flexible schedule options to help support a healthy work‑life balance.

To learn more about WaTech, and what our employees enjoy about working here, please visit our website.

Note: Applications without the requested information identified above or containing supplemental question responses with comments such as "see resume" may lead to your application being disqualified from consideration.

Conditions of employment:

This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position and is a continued condition of employment.

Recruitment process:

First round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date during the recruitment process. It is to the applicant's advantage to apply as early as possible. This recruitment may be used to fill multiple positions.

Contact us:

For inquiries about this position, please contact WaTech Human Resourcesat [phone] or email to [e-mail]

Persons requiring accommodation in the application process or for an alternative format may contact Human Resources at [phone] or [e-mail]. Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. WaTech complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.