Remote IT Accessibility Documentation Intern

Madison, City of (WI); Madison (WI); On-site; USD 21,000 - 30,000; Part time

Job summary

City of Madison is offering a part-time IT Technical Documentation Intern role focused on supporting the digital accessibility project. The intern will update Knowledge Base articles, assist with PDF remediation tickets, and help coordinate intake and tracking in a primarily remote setting.

The internship emphasizes technical writing, accessibility best practices, and operational support to ensure content is usable by everyone.

Qualifications

• Ability to write clear, concise, user-friendly documentation.
• Strong ability to identify inconsistencies, formatting issues, and accessibility gaps.
• Comfortable managing multiple tasks, tickets, and maintaining documentation libraries.
• Translate technical concepts into plain language for users.

Responsibilities

• PDF remediation ticket support: triage, validate requirements, coordinate with teams.
• Quality Assurance: basic accessibility checks on PDFs for formatting and metadata.
• Knowledge Base updates: review and revise accessibility-related KB articles.
• Digital accessibility content research: gather information from SMEs and users to create guidance.
• Perform other related work as assigned.

Skills

Technical writing

Attention to detail

Organizational skills

Communication skills

Digital accessibility knowledge

Job description

City of Madison is offering a part-time IT Technical Documentation Intern role focused on supporting the digital accessibility project. The intern will update Knowledge Base articles, assist with PDF remediation tickets, and help coordinate intake and tracking in a primarily remote setting.

The internship emphasizes technical writing, accessibility best practices, and operational support to ensure content is usable by everyone.