Remote IT Technical Writing & Accessibility Intern

City of Santa Fe Springs; Madison (WI); Hybrid; USD 16,000 - 22,000; Part time

Job summary

City of Madison is seeking a part-time IT Technical Documentation Intern to support a digital accessibility project. You will update knowledge base articles, assist with PDF remediation tickets, and coordinate intake and tracking while applying accessibility best practices.

The role blends technical writing with accessibility concepts and operational support. Remote work is primary, with occasional meetings at the Madison City County Building; 8:00 AM to 5:00 PM schedule is typical, and the

Qualifications

• Ability to write clear, concise, user-friendly documentation.
• Strong ability to identify inconsistencies and accessibility gaps.
• Comfortable managing multiple tasks, tickets, and documentation libraries.
• Ability to translate technical concepts into plain language.
• Familiarity with digital accessibility principles like alt text, headings, and screen readers.

Responsibilities

• Assist with PDF remediation ticket management and triage.
• Perform basic accessibility checks on PDFs and metadata.
• Review and update accessibility-related knowledge base articles.
• Research and compile guidance from SMEs and software docs for new content.

Skills

Technical Writing

Attention to Detail

Organizational Skills

Communication Skills

Digital Accessibility Knowledge

Education

Coursework in IT/Technical Communication/UX/Accessibility

Job description

City of Madison is seeking a part-time IT Technical Documentation Intern to support a digital accessibility project. You will update knowledge base articles, assist with PDF remediation tickets, and coordinate intake and tracking while applying accessibility best practices.

The role blends technical writing with accessibility concepts and operational support. Remote work is primary, with occasional meetings at the Madison City County Building; 8:00 AM to 5:00 PM schedule is typical, and the