Remote IT Accessibility & Documentation Intern

City-of-Madison,-W; Madison (WI); Hybrid; USD 17,000 - 28,000; Part time

Job summary

City of Madison is seeking an IT Technical Documentation Intern to support its digital accessibility project by updating knowledge base articles and assisting with PDF remediation tickets. The role blends technical writing, accessibility best practices, and operational support.

The internship is part-time (up to 20 hours weekly), primarily remote with occasional in-person meetings at the City County Building in Madison, and reports to the Digital Inclusion Coordinator/Digital Accessibility

Qualifications

• Ability to write clear, concise, user-friendly documentation.
• Attention to detail to identify inconsistencies, formatting issues, and accessibility gaps.
• Organizational skills to manage multiple tasks, tickets, and maintain documentation libraries.
• Communication skills to work with SMEs, engage with users, and translate technical concepts into plain language.
• Basic knowledge of digital accessibility principles like alt text, headings, accessible document structure and screen readers.

Responsibilities

• PDF remediation ticket support - triage and coordinate with teams.
• Quality Assurance (QA) - perform basic accessibility checks on PDFs.
• Knowledge Base Updates - review, revise, and submit accessibility-related articles.
• Digital Accessibility Content Research - gather information from SMEs, users, and software documentation.
• Perform other related work as assigned.

Skills

Technical Writing Skills

Attention to Detail

Organizational Skills

Communication Skills

Basic Digital Accessibility Knowledge

Education

Coursework in IT, technical communication, UX, accessibility

Tools

IT ticketing systems

PDF remediation tools

Job description

City of Madison is seeking an IT Technical Documentation Intern to support its digital accessibility project by updating knowledge base articles and assisting with PDF remediation tickets. The role blends technical writing, accessibility best practices, and operational support.

The internship is part-time (up to 20 hours weekly), primarily remote with occasional in-person meetings at the City County Building in Madison, and reports to the Digital Inclusion Coordinator/Digital Accessibility