Remote Investment Client Services Analyst (Series 7/63)

Northwestern Mutual Group; Franklin (TN); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Flexible work schedules

Concierge service

Comprehensive benefits

Employee resource groups

Job summary

Northwestern Mutual seeks an Investment Client Services Analyst (Series 7/63) to support clients and registered representatives with investment account questions, performance inquiries, and securities transactions.

This role requires strong investment product knowledge, de-escalation skills, and ownership of issue resolution, with a focus on continuous improvement and educating clients on digital self-service tools.

Qualifications

• FINRA Series 6 or 7 and 63-equivalent licenses (65 or 66)
• Associates degree in business or related field or equivalent combination of education and experience
• Minimum of 3 years related financial services experience with advanced customer service, written, and verbal communication skills
• An intermediate understanding of tax implications related to investments
• A strong desire to continuously learn and improve
• Strong problem-solving and scenario-evaluation skills with an ability to provide solution

Responsibilities

• Provide consultative service to clients and advisors on investment concepts
• Act as a subject matter expert on mutual funds, brokerage accounts, cost basis, and tax reporting
• Collaborate with NM Wealth partners to drive product enhancements
• Assist in learning new concepts and guiding others through industry changes
• Serve as primary contact for NM Investment home office clients
• Analyze, input, and review investment transactions ensuring accuracy and compliance
• Stay current on market trends, products, and regulatory requirements
• De-escalate and resolve client inquiries to support retention

Skills

Customer Support

Root Cause Analysis

Analytical Thinking

Data Security

Client Advocacy

Investment Products

Compliance

Education

Associates degree in business

Job description

Northwestern Mutual seeks an Investment Client Services Analyst (Series 7/63) to support clients and registered representatives with investment account questions, performance inquiries, and securities transactions.

This role requires strong investment product knowledge, de-escalation skills, and ownership of issue resolution, with a focus on continuous improvement and educating clients on digital self-service tools.