Remote Investment Client Services Analyst

Jobtome; Franklin (TN); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Flexible work schedules

Concierge service

Comprehensive benefits

Employee resource groups

Job summary

Northwestern Mutual in Franklin, Wisconsin, seeks an Investment Client Services Analyst to support clients and financial representatives with investment questions, account inquiries, and securities transactions. The role emphasizes tax reporting, mutual fund trading, and regulatory compliance, with proactive problem solving and collaboration across teams.

Successful candidates will hold FINRA licenses (Series 7/63 or 65/66 equivalents), have an associate degree in business or related field, and

Qualifications

• FINRA Series 6 or 7 and 63-equivalent licenses (65 or 66)
• Associates degree in business or related field or equivalent combination of education and experience
• Minimum of 3 years related financial services experience with advanced customer service, written, and verbal communication skills
• An intermediate understanding of tax implications related to investments
• A strong desire to continuously learn and improve
• Strong problem-solving and scenario-evaluation skills with an ability to provide solution

Responsibilities

• Provide consultative service to clients and advisors on a variety of investment concepts
• Act as a point of expertise on multiple areas: mutual fund trading, brokerage account servicing, cost basis, and tax reporting
• Participate in opportunities to apply industry knowledge while gaining exposure to complex problems and building upon critical thinking skills
• Collaborate regularly with department leads and NM Wealth business partners to drive product enhancements
• Work in a dynamic setting to continuously learn new concepts and help others navigate change in the industry
• Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products
• Analyze, input, and review investment transactions, including trade executions, transfers, and account maintenance, while ensuring accuracy and compliance
• Stay up-to-date on industry trends, investment products, and regulatory requirements to provide knowledgeable support to clients and internal stakeholders

Skills

Customer Support

Root Cause Analysis

Analytical Thinking

Data Security

Client Advocacy

Investment Products

Compliance

Education

Associate's degree in business or related field

Job description

Northwestern Mutual in Franklin, Wisconsin, seeks an Investment Client Services Analyst to support clients and financial representatives with investment questions, account inquiries, and securities transactions. The role emphasizes tax reporting, mutual fund trading, and regulatory compliance, with proactive problem solving and collaboration across teams.

Successful candidates will hold FINRA licenses (Series 7/63 or 65/66 equivalents), have an associate degree in business or related field, and