Remote Intl Customer Support Advisor (Night Shift)

Rhysley; United States; Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Night shift

Remote work

Job summary

Rhysley is seeking a Customer Support Executive to handle inbound calls from international customers in a professional manner. This remote role runs from 9 PM to 6 AM, six days a week, with a work-from-home arrangement.

You will understand customer requirements, provide accurate information, resolve issues within defined timelines, and follow SOPs while maintaining CRM records. Escalations to other departments will be made as needed.

Qualifications

• Experience in customer support (0.6–4 years)
• Proficient in communicating with international customers
• Follows SOPs and compliance
• Maintains accurate CRM records

Responsibilities

• Handle inbound calls from international customers in a professional and courteous manner.
• Understand customer requirements and provide accurate information and solutions.
• Resolve customer complaints, queries, and service-related issues within defined timelines.
• Follow standard operating procedures (SOPs), quality guidelines, and compliance requirements.
• Maintain accurate records of customer interactions in the CRM/system.
• Escalate complex or unresolved issues to the appropriate department.

Skills

Inbound calls

Customer service

CRM records

Tools

CRM system

Job description

Rhysley is seeking a Customer Support Executive to handle inbound calls from international customers in a professional manner. This remote role runs from 9 PM to 6 AM, six days a week, with a work-from-home arrangement.

You will understand customer requirements, provide accurate information, resolve issues within defined timelines, and follow SOPs while maintaining CRM records. Escalations to other departments will be made as needed.