Remote Intake Specialist (Multilingual, IC)

Americandream; Tampa, Northern (FL, KY); Hybrid; USD 21,000 - 34,000; Part time

Job summary

American Dream Law Office, PLLC is seeking a fully remote intake specialist based outside the United States and aligned to U.S. Eastern time for an independent contractor engagement.

You will answer calls, listen to callers, collect facts, and book consultations, while recognizing urgent matters for same-day escalation and never providing legal advice. The role requires high English proficiency and comfort with callers speaking Spanish, Arabic, Haitian Creole or Portuguese.

Qualifications

• High proficiency in English and the ability to stay calm on challenging calls.
• Experience turning inquiries into booked appointments.
• Reliable internet connection and a private space for taking calls.

Responsibilities

• Answering the phone and listening to gather facts.
• Book consultations based on caller information.
• Escalate urgent cases the same day without delay.
• Avoid giving legal advice; refer to the attorney.

Skills

English proficiency

Multilingual callers

Appointment scheduling

Job description

American Dream Law Office, PLLC is seeking a fully remote intake specialist based outside the United States and aligned to U.S. Eastern time for an independent contractor engagement.

You will answer calls, listen to callers, collect facts, and book consultations, while recognizing urgent matters for same-day escalation and never providing legal advice. The role requires high English proficiency and comfort with callers speaking Spanish, Arabic, Haitian Creole or Portuguese.