Client Advocate-Immigration Law

Maney Gordon Zeller, PA; Tampa (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Life Insurance

Paid Holidays

PTO

Job summary

Maneygordon is seeking a Bilingual Client Advocate in Immigration Law based in Downtown Tampa, FL. This full-time in-office position requires fluency in English and Spanish. The role demands strong organizational skills and experience with high-volume calls. You will be the first point of contact for prospective clients, guiding them through the firm’s process while maintaining accurate records. The firm offers health insurance, paid holidays, and a supportive team environment focused on client success.

Qualifications

• Fluent in English and Spanish - written and spoken.
• Experience in high-volume calls, ideally in law or medical settings.
• Strong organizational skills and detail-oriented.

Responsibilities

• Serve as the first contact for prospective clients.
• Conduct professional intake conversations in both languages.
• Maintain accurate records of client interactions.
• Support attorneys with client communications and administrative tasks.

Skills

Fluent in English and Spanish

High-volume calls experience

Highly organized

Resilient

Tools

CRM or case management platforms

DocuSign

Job description

Client Advocate – Immigration Law

Maney | Gordon | Zeller, P.A. | Downtown Tampa, FL | Full-Time | In-Office | Bilingual English/Spanish Required

WHO WE ARE

Maney | Gordon | Zeller, P.A. is one of Florida's most established immigration law firms, with offices in Tampa, Jacksonville, Orlando, Philadelphia, and Dade City. We are a firm built on experience, credentials, and results - and we are growing.

THE OPPORTUNITY

You answer the phone - and someone's life changes.

The Client Advocate is the first voice a prospective client hears. These are real people navigating one of the most stressful processes of their lives: reuniting with family, securing their status, building a future in this country. Your job is to make them feel heard, guide them toward the right consultation, and follow through until they are retained.

This is not a passive receptionist role. It is a high-impact, front-line position that directly drives firm growth - and it demands someone who is driven, organized, and genuinely great with people.

WHAT YOU WILL DO

• Serve as the first point of contact for all prospective clients by phone, text, and online inquiry
• Conduct warm, professional intake conversations in English and Spanish
• Gather case information, assess client needs, and route to the appropriate attorney
• Schedule and confirm consultations; send timely appointment reminders
• Follow up persistently with prospective clients through the full retention process
• Address questions, overcome hesitations, and communicate the firm's value and credentials
• Maintain accurate and up-to-date records of all client interactions and outcomes
• Support the attorneys and legal team with client communications and administrative tasks

WHO YOU ARE

• Fluent in English and Spanish - written and spoken (firm requirement, not a preference)
• A natural on the phone: warm, confident, clear, and professionally polished
• Highly organized and detail-oriented - you follow through and document everything
• Experienced with high-volume calls, ideally in a law firm, medical office, or similar environment
• Comfortable working independently and managing multiple priorities without being micromanaged
• Resilient - you don't give up on a lead after one unanswered call
• Motivated by outcomes: you want to see the number of retained clients go up

Nice to Have

• Prior experience in immigration law or another legal specialty
• Familiarity with CRM or case management platforms
• Experience with DocuSign, shared email inboxes, or text-based client communication tools

WHAT WE OFFER

• Health Insurance
• Dental & Vision
• Life Insurance
• Paid Holidays
• PTO
• A team that takes immigration law seriously - and takes care of the people who do this work

POSITION DETAILS

Location: Downtown Tampa, FL - in-office required

Schedule: Full-Time | Start time 7:30 AM EST

Language: Bilingual English/Spanish required

Experience: Law firm or medical office preferred

We are a growing firm - five offices, two practice areas, and an aggressive expansion strategy. The Client Advocate role has a direct line to firm revenue and client outcomes. If you are the kind of person who takes pride in never letting a lead fall through the cracks, we want to meet you.