Remote Intake Operations Assistant

Sustainable World, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 33,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group in the United States is seeking an Intake Operations Support Specialist to provide administrative and operational support to the Patient Access/Intake team, ensuring referrals are received, organized, documented, and routed efficiently.

This full-time remote role supports day-to-day intake activities, including referral entry, document management, calls, and queue maintenance, with training offered and opportunities to advance within a large, mission-driven health organization.

Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of administrative support, customer service, call center, medical office, healthcare operations, or related experience
• Experience with data entry and maintaining accurate electronic records
• Ability to work full-time, Monday - Friday. Flexibility to work any shift during 8:00 am - 4:30 pm CST; overtime may be required

Responsibilities

• Receive incoming patient referrals and enter referral information into applicable systems
• Create new patient records and enter demographic, insurance, provider, and referral information
• Review incoming referrals for basic completeness and route referrals to the appropriate Intake Specialist or team
• Receive, upload, index, and organize documents within the patient's electronic record
• Monitor and maintain incoming fax queues, electronic referral queues, shared inboxes, and other assigned work queues
• Answer incoming telephone calls and appropriately assist, document, transfer, or route calls based on the caller's needs
• Monitor, organize, document, and distribute voicemail messages to the appropriate team member or department
• Contact physician offices, referral sources, or patients to obtain basic missing information or documentation as directed
• Document all outreach attempts, incoming communications, and referral updates accurately within applicable systems
• Assist with tracking outstanding referral documentation and following up on administrative items needed to move referrals forward
• Support Intake Specialists by preparing and organizing referral information and documentation needed for benefit verification, authorization, or financial clearance activities
• Maintain accurate referral statuses and work queues to support timely processing
• Assist with patient and referral source communication regarding routine intake matters and route questions requiring additional review to the appropriate Intake Specialist
• Support departmental workflow by identifying referrals or tasks requiring attention and escalating them according to established processes
• Assist with daily administrative tasks, reporting, spreadsheets, and departmental tracking as assigned
• Maintain patient confidentiality and follow HIPAA, company policies, and applicable regulatory requirements
• Meet established productivity, accuracy, quality, and turnaround-time expectations
• Perform additional administrative and operational duties as assigned

Skills

Administrative support

Customer service

Call center

Data entry

Healthcare operations

Microsoft Office

Remote work

Education

High School Diploma / GED

Tools

WeInfuse

EMR systems

Job description

UnitedHealth Group in the United States is seeking an Intake Operations Support Specialist to provide administrative and operational support to the Patient Access/Intake team, ensuring referrals are received, organized, documented, and routed efficiently.

This full-time remote role supports day-to-day intake activities, including referral entry, document management, calls, and queue maintenance, with training offered and opportunities to advance within a large, mission-driven health organization.