Remote Intake & Data Entry Specialist (CRM/Billing)

Mom; Ankeny (IA); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Referral bonuses from Day 1

Weekly paychecks

PTO, 401k, & Full benefits package

Job summary

Mom’s Meals is seeking an Intake Client Specialist to manage a queue of documents in our CRM, creating and updating client records while ensuring billing and compliance accuracy. This fully remote role requires Iowa residency and onsite orientation on day 1 in Ankeny.

Starting wage is $17.00/hour with weekly pay, PTO, and benefits after 30 days. Hours are Monday–Friday 8:00am–5:00pm with potential overtime.

Qualifications

• High school diploma or equivalent.
• Basic Microsoft Office skills.
• Previous Data Entry skills.
• Strong analytical skills with high attention to detail and accuracy.
• Ability to problem solve issues in a timely manner.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Strong verbal, written, and interpersonal communication skills.
• Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment.
• Ability to achieve high production and quality standards.
• Ability to work effectively in both a team and individual environment.
• Sincerity and passion for helping people.
• Prior experience adhering to company policies and showing core values.
• Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
• Must have a quiet workspace that is free from distraction

Responsibilities

• Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed
• Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information
• Troubleshoot and resolve account issues as required
• Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance
• Assist other departments for Intake-related inquiries

Skills

Microsoft Office

Data Entry

Attention to detail

Analytical skills

Problem solving

Communication skills

Time management

Teamwork

Empathy / sincerity

Policy adherence

Internet setup / Ethernet

Organizational skills

Education

High school diploma or equivalent

Some college experience

Job description

Mom’s Meals is seeking an Intake Client Specialist to manage a queue of documents in our CRM, creating and updating client records while ensuring billing and compliance accuracy. This fully remote role requires Iowa residency and onsite orientation on day 1 in Ankeny.

Starting wage is $17.00/hour with weekly pay, PTO, and benefits after 30 days. Hours are Monday–Friday 8:00am–5:00pm with potential overtime.