Intake Client Specialist

Moms Meals, Ltd; Ankeny (IA); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Referral bonuses starting Day 1

Weekly paychecks

PTO and full benefits

Job summary

Mom’s Meals is seeking an Intake Client Specialist to manage a queue of incoming documents in our CRM, creating and updating client records with accuracy for billing and compliance. This fully remote role requires Iowa residency and onsite orientation day 1 at our Ankeny office.

Work hours are Monday through Friday, 8:00 am to 5:00 pm, with potential overtime. Starting wage is $17.00 per hour, paid weekly, with PTO and benefits after 30 days.

Qualifications

• Basic Microsoft Office skills and data entry abilities.
• Strong attention to detail required for accurate records.
• Ability to navigate multiple systems and search tools.

Responsibilities

• Review incoming Medical Service Authorizations and paperwork to create or update client records.
• Correspond with Agency Case Managers via email, portal messaging, and phone for action items.
• Troubleshoot and resolve account issues as needed.
• Coordinate with Logistics, Billing, Compliance, and Customer Care.
• Assist other departments with Intake-related inquiries.

Skills

Microsoft Office

Data entry

Analytical skills

Problem solving

Multisystem navigation

Communication skills

Time management

Quality standards

Teamwork

Empathy

Policies & values

Home internet

Quiet workspace

Some college experience

Education

High school diploma or equivalent

Some college experience or equivalent

Job description

The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.

This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered).

The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

Work hours are Monday-Friday 8:00am-5:00pm with the potential of overtime.

This position will start on Monday, November 16th.

You must be able to come onsite to our Ankeny office day 1 of employment for orientation .

Position Responsibilities may include, but not limited to

• Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed

• Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information

• Troubleshoot and resolve account issues as required

• Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance

• Assist other departments for Intake-related inquiries

Required Skills and Experience

• High school diploma or equivalent

• Basic Microsoft Office skills

• Previous Data Entry skills

• Strong analytical skills with high attention to detail and accuracy

• Ability to problem solve issues in a timely manner

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Strong verbal, written, and interpersonal communication skills

• Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment

• Ability to achieve high production and quality standards

• Ability to work effectively in both a team and individual environment

• Sincerity and passion for helping people

• Prior experience adhering to company policies and showing core values

• Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits

• Must have a quiet workspace that is free from distraction

Preferred Skills and Experience

• Some college experience or equivalent

• Medical Billing terminology

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers

• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Our team members enjoy:

• Eligible for Referral Bonuses starting Day 1

• Weekly paychecks

• PTO, 401k, & a Full benefits package

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

Job Category: Corporate – Customer Care - Intake

Job Type: Full-Time

Location Type: Remote