Remote Intake & Case Coordination Specialist

ICF; Fairfax (VA); On-site; USD 51,000 - 86,000; Full time

Job summary

ICF seeks an Intake and Case Initiation Coordinator to support a federally funded legal services network for unaccompanied children. You will organize case information, maintain records, route cases, and coordinate with providers and project teams to ensure continuity as we transition to a long-term case management platform.

The role requires sound judgment, discretion with sensitive information, and strong attention to detail, with duties spanning data standards, documentation, and proactive

Qualifications

• Experience supporting intake, case coordination, or related operations.
• Strong written and oral communication with attention to detail.
• Ability to manage multiple tasks and coordinate with stakeholders.

Responsibilities

• Develop and improve intake policies, forms, and routing procedures.
• Enter and organize incoming case information across systems and trackers.
• Track documentation, deadlines, and information gaps with stakeholders.
• Support onboarding and vetting of providers and data quality efforts.

Skills

Attention to detail

Communication skills

Data entry

Microsoft Office

Education

High school diploma or GED

Associate degree preferred

Tools

SharePoint

Excel

Outlook

Teams

Job description

ICF seeks an Intake and Case Initiation Coordinator to support a federally funded legal services network for unaccompanied children. You will organize case information, maintain records, route cases, and coordinate with providers and project teams to ensure continuity as we transition to a long-term case management platform.

The role requires sound judgment, discretion with sensitive information, and strong attention to detail, with duties spanning data standards, documentation, and proactive