Direct Operations Case Coordinators

ICF; Norfolk (VA); On-site; USD 74,090 - 125,954; Full time

Job summary

ICF is seeking a Direct Operations Case Coordinator in Norfolk, Virginia to lead a team working with unaccompanied children in ORR custody. This role requires a Master's or Bachelor's degree in social work or related disciplines and significant experience in child welfare, case management, and supporting immigrant families.

Responsibilities include overseeing case coordination efforts and ensuring compliance with best practices while assisting in the safe and timely release of children. Individuals must be bilingual and live within 50 miles of an ORR facility.

Qualifications

• 5+ years of child welfare experience or 8+ years with a Bachelor’s degree.
• Experience reviewing case files and assessing information.
• Understanding of unaccompanied children and ability to maintain relationships.

Responsibilities

• Ensure appropriate Case Coordinator coverage at all provider sites.
• Supervise and provide operational oversight of the Case Coordinator team.
• Conduct regular site visits to ensure compliance and care standards.

Skills

Experience working with immigrant youth and families

Supervisory experience

Bilingual English/Spanish

Child welfare best practices

Education

Master’s degree in social work or a related field

Bachelor’s degree in social work or a related field

Tools

MS Office Suite

Job description

Description

ICF is currently seeking Direct Operations Case Coordinators capable of leading a team of Case Coordinators working directly with ORR care provider staff and federal staff to make recommendations for the release and/or transfer of unaccompanied children as well as any related case consultations to support the overall best interest of children in ORR custody. The purpose of this project is to develop and maintain a national case coordination program that provides child welfare‑based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody, particularly in the areas of safe and timely release, identification of children with special needs and development of corresponding recommendations, and placement recommendations. As the Direct Operations Case Coordinator, you will directly support the team of Case Coordinators working with care providers and ORR staff in carrying out program functions in a way that values transparency and respects the children, families, and staff that serve them throughout the ORR system.

Key Responsibilities

• Responsible for ensuring appropriate Case Coordinator coverage at all provider sites within their assigned geographical area.
• Provide an excellent level of supervision and operational oversight of the assigned Case Coordinator team.
• Provide guidance and technical assistance related to Case Coordinator duties and ensure all related tasks are completed efficiently and in compliance with program policies and procedures and a high standard of care related to the safe and timely release of unaccompanied children and all related recommendations.
• Conduct regular site visits at provider sites as part of Case Coordinator oversight.
• Serve as the primary point of contact for government and care provider staff at care provider sites in the geographic area of assignment.
• Ensure appropriate elevation of individual case issues to ORR staff related to clinical, safety and well‑being issues for behavioral/mental health, physical health, juvenile justice concerns, and other specialized needs which affect provision of services, appropriateness of placement, and/or the safe and timely release of unaccompanied children.
• Elevate operational concerns to ICF project leadership.
• Other duties related to case coordination goals for unaccompanied children’s safe and timely release and related ORR needs.

Basic Qualifications

• Master’s degree in social work or a social science related discipline and 5+ years of demonstrated post‑graduate child welfare, case management, social service, and/or mental health professional experience OR a Bachelor’s degree in social work or a social science related discipline and 8+ years of demonstrated post‑degree child‑welfare, social service, case management, and/or mental health professional experience; or a non‑qualifying bachelor’s degree and 10+ years of demonstrated post‑degree child welfare experience.
• 1+ year experience working with immigrant youth and families.
• 1+ year of supervisory experience.
• 1+ year experience demonstrating ability to review case files and assess/document information from a variety of sources.
• Demonstrated understanding of unaccompanied children, child welfare best practices, and ability to maintain positive relationships with clients and colleagues.
• English/Spanish bilingual.
• Tier 2 Security Clearance or the ability to secure such clearance.
• Must live within 50 miles of an ORR facility and be available to work some nights and weekends.
• Travel up to 20% on‑site to care provider sites.

Preferred Skills

• Knowledge of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation required for sponsor release.
• 3+ years experience working with immigrant youth and families is highly preferred.
• Working knowledge of challenges related to unaccompanied children’s placement and release and post‑release services.
• Experience working for a refugee program.
• Experience in mental/behavioral health for children or experience with juvenile justice programs.
• Prior work experience in a consulting environment.
• Experience using MS Office suite.

Professional Skills

• Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
• Exceptional project management skills, with a focus on TA project management.
• Strong analytical, problem‑solving, and decision‑making capabilities.
• Ability to prioritize and manage multiple activities simultaneously in a fast‑paced, changing environment.
• Excellent verbal, interpersonal and written communication skills.
• Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact and diplomacy.
• Proficient with MS Office applications (Word, Excel, PowerPoint).

Pay Range

$74,090.00 - $125,954.00

We are an equal opportunity employer.