Intake Ops & Case Initiation Lead

ICF Olson; United States; Remote; USD 74,000 - 126,000; Full time

Job summary

ICF in the United States seeks an Intake and Case Initiation Coordinator Supervisor to lead intake, data, and case initiation operations within a federally funded legal services network serving unaccompanied children. You will translate program needs into practical workflows and drive timely, confidential case initiation.

Responsibilities include supervising staff, developing SOPs, coordinating with legal service providers and data teams, monitoring quality, and reporting risks and

Qualifications

• Bachelor's degree in human services, social work, legal studies, or related field with 2+ years of relevant experience; or equivalent combination.
• 1+ years supervising or coordinating staff or cross-functional teams.

Responsibilities

• Lead day-to-day intake and case initiation operations, including work assignment and queue monitoring.
• Supervise, coach, and support coordinator-level staff for intake forms, data entry, and case initiation steps.
• Develop, document, implement, and improve SOPs, checklists, and quality review routines.
• Coordinate with network management, providers, facilities, data teams, and project leadership for seamless case movement.
• Monitor case volume, queue status, and staffing capacity; prepare concise leadership updates.

Skills

Project coordination

Supervisory experience

Data quality

Workflow optimization

Staff coaching

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

SharePoint

Job description

ICF in the United States seeks an Intake and Case Initiation Coordinator Supervisor to lead intake, data, and case initiation operations within a federally funded legal services network serving unaccompanied children. You will translate program needs into practical workflows and drive timely, confidential case initiation.

Responsibilities include supervising staff, developing SOPs, coordinating with legal service providers and data teams, monitoring quality, and reporting risks and