Remote Insurance Support Specialist - Bilingual RU/UA

U Trust Insurance Agency LLC; United States; Remote; USD 40,000 - 56,000; Full time

Job summary

U Trust Insurance Agency LLC is seeking a Customer Service Representative for a remote position handling client inquiries, policy details, renewals, and payments. You will interact with clients in Russian or Ukrainian, ensuring accurate information and timely resolutions.

The role emphasizes strong communication, data entry accuracy, and collaborative problem solving in a supportive team environment.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Proven customer service experience, preferably in insurance.
• Excellent verbal and written communication skills.
• Fluency in Russian or Ukrainian for client interactions.
• Familiarity with Zendesk, Office 365 and insurance CRMs.

Responsibilities

• Respond promptly to client inquiries by phone or email.
• Forward inquiries to appropriate department as needed.
• Issue certificates of insurance and verify coverage.
• Provide accurate information about products and policy details.
• Assist with policy renewals, updates and changes.
• Process applications, claims and payments efficiently.
• Investigate and resolve complaints with empathy and professionalism.
• Handle administrative tasks related to customer interactions.

Skills

Excellent communication

Customer service experience

Attention to detail

Russian language

Ukrainian language

Multitasking

Data entry

Education

High school diploma

Bachelor's degree preferred

Tools

Zendesk

Office 365

Insurance CRMs

Job description

U Trust Insurance Agency LLC is seeking a Customer Service Representative for a remote position handling client inquiries, policy details, renewals, and payments. You will interact with clients in Russian or Ukrainian, ensuring accurate information and timely resolutions.

The role emphasizes strong communication, data entry accuracy, and collaborative problem solving in a supportive team environment.