Customer Service Representative (English and Russian/Ukrainian are required)

U Trust Insurance Agency LLC; United States; Remote; USD 40,000 - 56,000; Full time

Job summary

U Trust Insurance Agency LLC is seeking a Customer Service Representative for a remote position handling client inquiries, policy details, renewals, and payments. You will interact with clients in Russian or Ukrainian, ensuring accurate information and timely resolutions.

The role emphasizes strong communication, data entry accuracy, and collaborative problem solving in a supportive team environment.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Proven customer service experience, preferably in insurance.
• Excellent verbal and written communication skills.
• Fluency in Russian or Ukrainian for client interactions.
• Familiarity with Zendesk, Office 365 and insurance CRMs.

Responsibilities

• Respond promptly to client inquiries by phone or email.
• Forward inquiries to appropriate department as needed.
• Issue certificates of insurance and verify coverage.
• Provide accurate information about products and policy details.
• Assist with policy renewals, updates and changes.
• Process applications, claims and payments efficiently.
• Investigate and resolve complaints with empathy and professionalism.
• Handle administrative tasks related to customer interactions.

Skills

Excellent communication

Customer service experience

Attention to detail

Russian language

Ukrainian language

Multitasking

Data entry

Education

High school diploma

Bachelor's degree preferred

Tools

Zendesk

Office 365

Insurance CRMs

Job description

Location: Ukraine

About Us:

U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 32+ states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service. his position is designed as a remote opportunity, and we encourage candidates from diverse geographic locations to apply.

Position Overview:

As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients. Your exceptional communication skills, attention to detail, and genuine desire to help others will be essential in ensuring our clients' needs are met efficiently and effectively. This position offers the opportunity to work in a dynamic and friendly environment, interacting with clients and colleagues alike.

Responsibilities:

• Respond promptly to client inquiries and requests received via phone or email.
• Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.
• Issue certificates of insurance and verify coverage as needed.
• Provide accurate information regarding insurance products, coverage options, and policy details.
• Assist clients with policy renewals, updates, and changes.
• Process insurance applications, claims, and payments efficiently and accurately.
• Investigate and resolve customer complaints and concerns with empathy and professionalism.
• Handle administrative tasks and documentation related to customer interactions.

Requirements:

• High school diploma or equivalent (Bachelor's degree preferred).
• Proven customer service experience in a similar role (insurance industry experience is a plus).
• Excellent communication skills, both verbal and written.
• Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages.
• Strong problem-solving abilities and attention to detail.
• Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in using computer systems and software for data entry and customer interactions.
• Friendly, positive, and professional demeanor.

Career Growth:

At U Trust Insurance Agency LLC, we believe in nurturing the potential of our employees. This position offers the opportunity for career growth, with potential pathways to managerial roles or becoming a licensed insurance agent. We provide support and resources for your professional development, including corporate education programs from various vendors to help you achieve your career goals.

Schedule:

The work schedule for this position is Monday to Friday, from 08:00AM to 04:00PM Pacific time.

Benefits:

• Competitive salary commensurate with experience.
• Paid time off and holidays.
• Ongoing training and career development opportunities.

Trial Period:

The selected candidate will undergo a trial period of 2 months. During this time, we will assess your performance and suitability for the role.