Remote Insurance Service Delivery Director

Arch Insurance Group Inc.; Texas; Remote; USD 62,000 - 96,000; Full time

Job summary

Arch Insurance Group Inc. is seeking an Account Service Director to lead service delivery for multi-line accounts, partnering with Underwriting, brokers and internal stakeholders.

This role directs complex tasks, triages issues, and guides cross-functional teams to deliver exceptional service. Focused on LEAN process improvements, you will train colleagues, manage workload, ensure compliance, and strengthen partnerships across NAC, Middle Market Construction, and Specialty units.

Qualifications

• 5+ years’ experience in commercial insurance or related field.
• Experience with multi-line P&C products.
• Proficient with Microsoft Office Suite.
• Bachelor’s degree or insurance designation preferred.

Responsibilities

• Direct service delivery for assigned account portfolio.
• Coordinate with internal partners and brokers.
• Lead and train teams, resolve complex issues.
• Ensure compliance and maintain account documentation.
• Support cross-unit initiatives and projects.

Skills

Commercial account service

P&C insurance

Customer service

Relationship building

Communication skills

Time management

Education

Bachelor’s degree

Insurance designation

Tools

Microsoft Office Suite

SmartSheets

ImageRight

PolicyWriter

Policy Decisions

Job description

Arch Insurance Group Inc. is seeking an Account Service Director to lead service delivery for multi-line accounts, partnering with Underwriting, brokers and internal stakeholders.

This role directs complex tasks, triages issues, and guides cross-functional teams to deliver exceptional service. Focused on LEAN process improvements, you will train colleagues, manage workload, ensure compliance, and strengthen partnerships across NAC, Middle Market Construction, and Specialty units.