Remote Account Services Director - Insurance Ops Leader

Arch Insurance Group Inc.; New York (NY); A distancia; USD 62.000 - 96.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans

401k with matching

PTO 20 days

Parental leave

Descripción de la vacante

Arch Insurance Group Inc. is seeking an Account Service Director to lead service delivery for a multi-line account portfolio. The role partners with underwriting, brokers, and internal teams to manage complex tasks, policy issuance, and billing while driving process improvement with LEAN methodologies.

The position is remote and requires strong leadership and industry knowledge. The candidate should have 5+ years in commercial insurance service, a bachelor’s degree or insurance designation, and

Formación

• 5+ years’ experience in commercial insurance service
• Experience with multi-line, admitted commercial P&C preferred
• Proficient in Microsoft Office Suite; familiarity with insurance platforms

Responsabilidades

• Direct service delivery for assigned account portfolio
• Key contact for internal partners and servicing brokers
• Handle complex tasks including policy issuance and billing
• Lead and train colleagues; ensure quality assurance
• Apply LEAN principles to improve processes and customer experience
• Participate in projects as needed

Conocimientos

Commercial account service

Workers' compensation

Customer service

Communication skills

Educación

Bachelor’s degree or Insurance designation

Herramientas

Microsoft Office Suite

SmartSheets

ImageRight

PolicyWriter

Policy Decisions

Descripción del empleo

Arch Insurance Group Inc. is seeking an Account Service Director to lead service delivery for a multi-line account portfolio. The role partners with underwriting, brokers, and internal teams to manage complex tasks, policy issuance, and billing while driving process improvement with LEAN methodologies.

The position is remote and requires strong leadership and industry knowledge. The candidate should have 5+ years in commercial insurance service, a bachelor’s degree or insurance designation, and