Remote Insurance Follow-Up Representative

Annuity Health; Westmont (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

Annuity Health is seeking a Remote Insurance Follow-Up Representative to oversee hospital and physician collection functions. This includes managing accounts, following up on insurance claims, and ensuring accurate payments. The role requires strong communication skills, attention to detail, and relevant experience in medical billing. Benefits include health, dental, vision, and 401(k).

Benefits

Health Insurance

Dental Insurance

Vision Insurance

HSA and FSA Accounts

Voluntary Insurance

Paid Holidays

PTO

401(k)

Qualifications

• High school diploma or GED required.
• One to two years of college preferred.
• Minimum of three years of related experience preferred.

Responsibilities

• Review accounts and follow up with insurance companies on claim status.
• Gather and submit missing information and rebill as needed.
• Provide customer service to healthcare contract customers.

Skills

Customer service

Attention to detail

Communication skills

Time management

Knowledge of billing guidelines

Education

High school diploma or GED

One to two years of college preferred

Tools

EPIC

Microsoft Office

Job description

A Remote Insurance Follow-Up Representative will be responsible for all collection functions for hospital and physician services. This primary responsibility of this position is account resolution which includes the following duties : reviewing accounts, following up with insurance companies on claim status, gathering and submitting any missing information, rebilling, appeals, and billing out secondary electronic or paper claims to all payers as needed.

Duties / Responsibilities

• Provide customer service to various healthcare contract customers
• Prepare, research and collect from various contracted health insurance payers
• Research remits and Explanation of Benefits (EOBs) for complete accurate payments or denials
• Provide or arrange for additional information when needed
• Submit corrected claims or appeals
• Request appropriate adjustments, when required
• Identify items that require client assistance
• Gather payor trends and provides feedback
• Other duties as assigned

Required Skills / Knowledge

• EPIC experience preferred
• Microsoft Office
• Knowledge in government and non-government billing guidelines for facility / physician
• Knowledge in account / claim status, resolution and appeals process
• Knowledge of the UB04 and HCFA forms
• Excellent customer service and time management skills
• High attention to detail required
• Excellent verbal, written, and electronic communication skills required

Education / Experience

• High school diploma or General Education Development (GED) certificate required
• One to Two years of college preferred
• Minimum of three years of experience preferred
• Prior medical billing and insurance collections or healthcare revenue cycle experience preferred

Annuity Health offers its employees excellent benefits including : Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

Salary Description

Pay Scale - $16.00 to $26.00

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