Remote Insurance Follow-Up Representative

Annuity Health, LLC; Westmont (IL); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Remote Insurance Follow-Up Representative, where you'll play a vital role in resolving accounts related to hospital and physician services. This position offers an exciting opportunity to engage with various healthcare contract customers, ensuring accurate billing and claim processing. You'll be responsible for following up on claims, submitting appeals, and gathering necessary information to enhance payment accuracy. With a focus on customer service and attention to detail, you'll contribute significantly to the healthcare revenue cycle. Enjoy excellent benefits including health, dental, and 401(k) plans while working in a supportive environment that values your expertise.

Benefits

Health insurance

Dental insurance

Vision insurance

HSA and FSA Accounts

Voluntary Insurance

Paid Holidays

PTO

401(k)

Qualifications

• 3+ years of experience in medical billing and insurance collections preferred.
• High school diploma or GED required with some college preferred.

Responsibilities

• Review accounts and follow up with insurance companies on claim status.
• Prepare and collect from various contracted health insurance payers.
• Submit corrected claims or appeals as necessary.

Skills

EPIC experience

Microsoft Office

Knowledge in billing guidelines

Customer service skills

Time management skills

Attention to detail

Communication skills

Education

High school diploma or GED

One to two years of college

Job description

Description

A Remote Insurance Follow-Up Representative will be responsible for all collection functions for hospital and physician services. This primary responsibility of this position is account resolution which includes the following duties: reviewing accounts, following up with insurance companies on claim status, gathering and submitting any missing information, rebilling, appeals, and billing out secondary electronic or paper claims to all payers as needed.

Duties/Responsibilities

• Provide customer service to various healthcare contract customers
• Prepare, research and collect from various contracted health insurance payers
• Research remits and Explanation of Benefits (EOBs) for complete accurate payments or denials
• Provide or arrange for additional information when needed
• Submit corrected claims or appeals
• Request appropriate adjustments, when required
• Identify items that require client assistance
• Gather payor trends and provides feedback
• Other duties as assigned

Required Skills/Knowledge

• EPIC experience preferred
• Microsoft Office
• Knowledge in government and non-government billing guidelines for facility/physician
• Knowledge in account/claim status, resolution and appeals process
• Knowledge of the UB04 and HCFA forms
• Excellent customer service and time management skills
• High attention to detail required
• Excellent verbal, written, and electronic communication skills required

Education/Experience

• High school diploma or General Education Development (GED) certificate required
• One to Two years of college preferred
• Minimum of three years of experience preferred
• Prior medical billing and insurance collections or healthcare revenue cycle experience preferred

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).