Remote Insurance Customer Service Representative (Unlicensed)

Lensa; Iowa City (IA); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Remote Insurance Customer Service Representative to provide full life-cycle customer service. This role involves assisting customers with their coverages and helping them select the right products. Ideal candidates are motivated and customer-oriented, with strong communication skills. The position offers comprehensive training and opportunities for career advancement.

Benefits

PTO

Health Coverage

Retirement Options

Disability Insurance

Life Insurance

Paid Training

Qualifications

• Must be 18+ years old.
• Excellent organizational, written, and oral communication skills.
• Customer service oriented.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Use knowledge base to answer questions and sell products/services.
• Document and process customer orders accurately.

Skills

Communication

Problem-Solving

Customer Service

Organization

Negotiation

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Remote Insurance Customer Service Representative (Unlicensed)

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted industry partner.

We are hiring customer service agents who are positive and genuinely enjoy helping others. In this role, you will provide full life-cycle customer service, assist customers in understanding their coverages, help them select the right products and services, and find the best solutions to meet their personal financial needs.

This is an excellent opportunity to start your career, supported by our industry-leading training. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered, complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role requires interacting with hundreds of customers weekly across the country to resolve support issues, sell products and services, and ensure a top-tier customer experience. You should be confident, fully engaged, and bring a positive, enthusiastic outlook to work each day.

Key Responsibilities

• Handle inbound and outbound contacts courteously and professionally
• Use knowledge base and training to answer questions and sell appropriate products/services
• Listen to understand customer needs and resolve issues
• Research systems to find missing information; coordinate with other departments as needed
• Use systems and technology for account management tasks
• Document and process customer orders accurately
• Follow scripts, policies, and procedures
• Maintain confidentiality of personal and customer information
• Escalate issues to appropriate staff/management as needed
• Attend meetings and training to stay updated on program changes
• Adhere to attendance and schedule requirements

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT?

All positive, driven, and confident applicants are encouraged to apply, as we provide comprehensive training. Ideal candidates are motivated, energetic, and dedicated, with a focus on building relationships and turning training into customer wins.

Qualifications

• Must be 18+ years old
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows OS
• Reliable with good attendance and punctuality
• Ability to troubleshoot and follow-up on customer issues
• Aptitude for conflict resolution, problem-solving, negotiation
• Customer service oriented (empathetic, responsive, patient)
• Ability to multi-task, stay focused, self-manage
• Strong team orientation and customer focus
• Thrives in a fast-paced, changing environment
• Excellent interpersonal skills and relationship-building ability

Preferred (Not Required)

• 1+ year in customer service, technical support, inside sales, or related in a contact center
• State or Federal work experience

Compensation & Benefits

We value your contribution with competitive pay and benefits, including PTO, incentives, health coverage, retirement options, disability and life insurance, career growth, paid training, and a fun, engaging environment. Specific benefits vary by location.

If you're ready to join a company that recognizes your contributions and supports your growth, apply today!