Remote Insurance Customer Service Representative (Unlicensed)

Lensa; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Remote Insurance Customer Service Representative! This role offers a fantastic opportunity to develop your career in customer service, where you'll engage with customers, resolve issues, and provide exceptional support. With comprehensive training and numerous advancement opportunities, you can grow into roles such as Supervisor or Trainer. Enjoy competitive compensation and a supportive work environment that values your contributions and fosters your professional growth. If you're motivated and passionate about helping others, this position is perfect for you!

Benefits

Paid Time Off

Health Benefits

Retirement Savings Options

Disability Insurance

Career Growth Opportunities

Paid Training

Casual Dress Code

Qualifications

• Must be 18 years or older with a high school diploma.
• Excellent organizational and communication skills required.

Responsibilities

• Interact with customers to resolve support issues and sell products.
• Document and process customer orders accurately.

Skills

Customer Service Orientation

Communication Skills

Problem Solving

Conflict Resolution

Organizational Skills

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

Remote Insurance Customer Service Representative (Unlicensed)

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Mass Markets, is seeking professionals. Apply via Lensa today!

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring customer service agents who are positive and genuinely enjoy helping others. In this role, you will provide full life-cycle customer service, assist customers in understanding their coverages, select the right products and services, and help find the best solutions to meet their personal financial needs.

This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

What does someone in this role actually do?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You will need to be confident, fully engaged, and bring a positive and enthusiastic outlook to work each day.

Key Responsibilities

• Handle inbound and outbound contacts courteously, timely, and professionally
• Utilize knowledge base and training to answer customer questions accurately and sell appropriate products and services
• Listen to customers, understand their needs, and resolve issues
• Research systems to find missing information; coordinate with other departments to resolve issues
• Utilize systems and technology to complete account management tasks
• Document and process customer orders accurately
• Follow all scripts, policies, and procedures
• Maintain confidentiality of personal and customer information
• Escalate issues as needed to appropriate staff and management
• Attend meetings and training to stay updated on program knowledge, systems, and processes
• Adhere to attendance and schedule requirements

Candidate Qualifications

We encourage all positive, driven, and confident applicants to apply, as we provide comprehensive training. Ideal candidates are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent organizational and communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite and Windows OS
• Reliable with good attendance and punctuality
• Ability to troubleshoot and follow up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented (empathetic, responsive, patient)
• Ability to multi-task, stay focused, and self-manage
• Strong team and customer focus
• Ability to thrive in a fast-paced, changing environment
• Excellent interpersonal skills

Preferred (Not Required)

• One year of experience in customer service or related fields
• State or Federal work experience

Compensation Details

We value your contributions with competitive compensation and benefits, including:

• Paid Time Off and holidays
• Incentives and rewards including cash bonuses and prizes
• Health benefits after 30-90 days
• Retirement savings options
• Disability and life insurance
• Career growth opportunities
• Paid training
• Engaging work environment and casual dress code

We tailor benefits to fit diverse needs across locations, aiming to reward effort and foster growth.

If you're ready to join a company that values your contributions and supports your growth, apply today!