Remote Insurance Customer Relations Specialist

AIS Insurance; Northern (KY); Hybrid; USD 41,000 - 71,000; Full time

Benefits offered by this job

Competitive compensation

Flexibility to work from anywhere in a

Paid time off

Incentive bonus programs

Medical, dental, vision, life, and pet

401(k) retirement savings plan with 회사

Education assistance

Professional and personal development

Company recognition program

Job summary

AIS Insurance is seeking an Insurance Customer Relations Specialist - REMOTE to service and quote products across states by telephone and electronic means. This entry-level role emphasizes customer service and building rapport in a fast-paced environment.

Responsibilities include handling inbound calls, educating customers on insurance needs, processing applications, and supporting licensing prerequisites such as pre-licensing classes for Property & Casualty.

Qualifications

• Excellent verbal and written communication skills.
• Knowledge of multiple insurance carriers preferred.
• Knowledge of multiple state insurance regulations preferred.
• Multi-tasking ability, detail oriented and exceptional organizational skills.
• Strong interpersonal skills, a team player and the ability to empathize with customers.

Responsibilities

• Provide an excellent customer experience by building rapport, gathering information, and create a positive high-level customer experience in a fast-paced structured environment
• Answer incoming customer calls to service and maintain existing accounts
• Offer and educate customers regarding insurance needs and provide estimates to the customer to increase or add coverage
• Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions
• Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information
• Meet pre-defined individual performance objectives based on productivity and customer satisfaction
• Available to work overtime as needed

Skills

Excellent verbal and written comms

Multitasking ability

Detail oriented

Team player

Empathy with customers

Windows PC literacy

Strong interpersonal skills

Education

High School diploma

Bachelor's degree a plus

Property & Casualty license

Licensing eligible in all states

Tools

Windows OS

Job description

AIS Insurance is seeking an Insurance Customer Relations Specialist - REMOTE to service and quote products across states by telephone and electronic means. This entry-level role emphasizes customer service and building rapport in a fast-paced environment.

Responsibilities include handling inbound calls, educating customers on insurance needs, processing applications, and supporting licensing prerequisites such as pre-licensing classes for Property & Casualty.