Remote Insurance Customer Care Specialist

Mashreq Bank; United States; Remote; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision insurance

401(k) with company match

Paid time off and sick days

Job summary

A leading customer service firm is seeking a Remote Insurance Customer Service Advisor to provide excellent support to policyholders. This role involves handling inbound inquiries, assisting with claims, and documenting interactions. Ideal candidates will have strong communication skills and a customer-first attitude. Full-time and part-time roles are available with flexible hours and benefits including health insurance and paid time off.

Qualifications

• Previous experience in insurance, customer service, or call center environment is preferred.
• Must have a quiet workspace with reliable internet.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries.
• Provide accurate policy details and assist with claims.
• Document all interactions in the CRM system.

Skills

Excellent verbal and written communication skills

Customer-first attitude

Strong problem-solving skills

Education

High school diploma or GED (Associates or Bachelor's preferred)

Tools

CRM software

Microsoft Office Suite

Job description

A leading customer service firm is seeking a Remote Insurance Customer Service Advisor to provide excellent support to policyholders. This role involves handling inbound inquiries, assisting with claims, and documenting interactions. Ideal candidates will have strong communication skills and a customer-first attitude. Full-time and part-time roles are available with flexible hours and benefits including health insurance and paid time off.