Remote Insurance Support Specialist

Globe Life American Income Division: Zuzick Organization; Rhode Island; On-site; USD 32,000 - 42,000; Full time

Job summary

American Income Life is seeking a dependable Customer Service Representative to join its remote Customer Care team. You will assist customers and policyholders, answer questions, provide accurate information, and help resolve service-related issues while delivering a professional and positive customer experience.

The ideal candidate is patient, detail-oriented, and comfortable helping people over the phone and through digital communication, with the ability to work independently while following

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication.
• Reliable internet connection and home office setup.

Responsibilities

• Respond to customer inquiries by phone and other channels.
• Provide information regarding policies, accounts, and available services.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions and update account information accurately.
• Follow company procedures and maintain confidentiality of customer information.
• Work effectively and independently in a remote environment.
• Meet established customer-service and productivity standards.

Skills

Communication skills

Verbal communication

Written communication

Multitasking

Time management

Remote work

Customer service

Internet reliability

Education

High school diploma

Job description

American Income Life is seeking a dependable Customer Service Representative to join its remote Customer Care team. You will assist customers and policyholders, answer questions, provide accurate information, and help resolve service-related issues while delivering a professional and positive customer experience.

The ideal candidate is patient, detail-oriented, and comfortable helping people over the phone and through digital communication, with the ability to work independently while following