Remote Instructional Designer — AI-Driven Learning Architect

Thumbtack

Northern (KY)

Remote

USD 92,000 - 119,000

Full time

3 days ago

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Benefits offered by this job

Paid time off

Remote work stipend

Professional development stipend

Cell phone and Wi‑Fi reimbursements

Parental leave

Job summary

Thumbtack is hiring an Instructional Designer on the Field Enablement team to design, develop, and maintain engaging learning programs that improve frontline performance and business outcomes. You’ll collaborate with SMEs, PMs, and leaders to translate goals into scalable solutions, using AI tools to accelerate development and maintain high standards.

The role emphasizes needs analysis, objective setting, and measurement across Kirkpatrick Levels 1–3, with opportunities to impact onboarding and

Qualifications

4–6 years of experience in instructional design, curriculum development, or performance consulting.
Strong portfolio demonstrating ownership of complex learning programs and a variety of instructional modalities.
Solid expertise in instructional design models (e.g., ADDIE, SAM) and adult learning theory, with working knowledge of Action Mapping or performance consulting approaches.
Demonstrated hands-on experience using AI tools (e.g., Claude/OpenAI) to build asynchronous learning content. Builder-level fluency preferred - active use in a design workflow, not just familiarity.
Strong project management and stakeholder partnership skills, with the proven ability to independently own projects from needs analysis through evaluation without requiring manager design direction.
Demonstrated ability to collaborate cross-functionally (e.g., Product, Engineering, Ops) and communicate design rationale clearly to diverse audiences.
A learner-first mindset with a commitment to continuous improvement, experimentation, and high-quality design standards.

Responsibilities

Lead end-to-end instructional design for complex, high-impact learning programs, owning projects from needs analysis through evaluation while balancing scope, sequencing, and tradeoffs to maintain quality and delivery commitments across multiple initiatives.
Design learning ecosystems that extend beyond formal training through social, experiential, and digital reinforcement aligned with the 70/20/10 model, applying Action Mapping and performance consulting techniques to drive measurable behavior change.
Partner closely with cross-functional stakeholders and SMEs to translate business goals into effective learning strategies, surfacing performance gaps, reframing solution requests, and articulating tradeoffs to align on the right instructional approach.
Develop assessments and evaluation plans to measure program effectiveness, analyzing outcomes across Kirkpatrick Levels 1–3 and contributing insights tied to business performance.
Contribute to content governance, peer review, and instructional design standards to ensure quality, consistency, and scalability, while maintaining and evolving existing learning programs to reflect product updates, process changes, and shifting business priorities.
Actively use AI tools such as Claude/OpenAI to design, develop, and iterate on asynchronous learning content, applying builder-level fluency to improve speed, quality, and design fidelity.
Create basic multimedia assets including screen recordings, short-form video, and AI-assisted voiceover content in support of learning programs. Full production capability not required.