Remote Installation Project Lead for Homeowner Delight

Andersen Corporation; Pittsburgh (Allegheny County); On-site; USD 69,840 - 104,760; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

FSAs/HSA/HRA

Life Insurance

Paid Time Off

Paid Holidays

Career Growth Planning

Job summary

Andersen Corporation is seeking a field-based installer/project coordinator to manage window and door replacement projects from measurement to installation. You will work closely with homeowners, crews, and sales reps to ensure on-time delivery, accurate scope, and positive customer outcomes.

The role emphasizes precise measurements, contract alignment, and proactive communication while supporting installation teams and resolving day-of-issues across residential projects.

Qualifications

• Minimum of high school degree with at least 5 years in home improvement or related field.
• Experience in customer service with win/win problem solving and conflict resolution.
• Strong written and verbal communication skills; ability to work with installation crews and homeowners.

Responsibilities

• Accurately measure dimensions and plan installation for windows and doors from a remote location.
• Submit complete job files with labor duration and materials for installations.
• Verify sales contract details and align expectations with product features and installation process.
• Support sales reps to define project scope and ensure pricing reflects the scope of work.
• Communicate job specifics to installation crews and provide advance notice of unique factors.
• Troubleshoot on installation day and collaborate with homeowners to resolve issues.
• Provide feedback to sales when a job goes on hold and assist in resolution.
• Approve additional installation labor when required.
• Supervise crews on job specifics and address questions during installation.
• Other duties as assigned by supervisor.

Skills

Customer service

Problem solving

Communication

Team player

Driver’s license

RbA IPM experience

Education

High School Degree

Job description

Andersen Corporation is seeking a field-based installer/project coordinator to manage window and door replacement projects from measurement to installation. You will work closely with homeowners, crews, and sales reps to ensure on-time delivery, accurate scope, and positive customer outcomes.

The role emphasizes precise measurements, contract alignment, and proactive communication while supporting installation teams and resolving day-of-issues across residential projects.