Remote Inside Sales: Oncology Patient Coordinator

Socket.dev; New York (NY); On-site; USD 77,000 - 85,000; Full time

Benefits offered by this job

Free patient testing for employees

Fertility care benefits

401k benefits

Commuter benefits

Employee referral program

Job summary

Natera is seeking a Patient Coordinator to drive inside sales efforts, manage patient relationships, and advance opportunities across the sales pipeline. This role emphasizes collaboration with Field Sales, Operations, and internal teams while maintaining PHI privacy and HIPAA compliance.

Based in the United States, the position offers remote work with a focus on achieving testing adoption and repeat utilization, contributing directly to revenue growth.

Qualifications

• Minimum of 2 years of inside sales experience, preferably remote.
• Minimum of 2 years of experience in outbound and inbound sales or call center roles with measurable performance goals.
• Experience using CRM systems (Salesforce preferred) to manage leads, opportunities, and sales activity.
• Background in medical, diagnostic, or biological sciences preferred.

Responsibilities

• Serve as an inside sales partner to Field Sales by supporting territory strategies and advancing opportunities through the pipeline.
• Proactively manage inbound and outbound patient outreach to influence testing adoption, scheduling, and continuity of care.
• Build and maintain long-term, consultative relationships with patients to drive repeat testing and ongoing engagement.
• Identify, nurture, and progress patient opportunities from initial contact through testing completion, ensuring alignment with sales pipeline goals.
• Collaborate cross-functionally with Sales, Billing and Customer Support to remove barriers and close gaps impacting conversion or timing.
• Assess patient needs with a solutions-oriented mindset, addressing logistical, clinical coordination, and service challenges.
• Maintain accurate documentation of interactions, opportunities, and pipeline activity in CRM and business intelligence tools (e.g., Salesforce, PowerBI).
• Analyze territory and pipeline data to prioritize outreach, identify trends, and optimize sales efforts.
• Ensure timely completion of data requests and reporting related to sales performance and patient engagement.
• Act as a patient advocate within Natera while maintaining a revenue-focused, sales-driven approach.
• Perform other duties as assigned.

Skills

Relationship building

Inside sales

Sales strategy

Objection handling

Data analysis

CRM systems

Education

Background in medical/science preferred

Tools

Salesforce

PowerBI

Microsoft Excel

Job description

Natera is seeking a Patient Coordinator to drive inside sales efforts, manage patient relationships, and advance opportunities across the sales pipeline. This role emphasizes collaboration with Field Sales, Operations, and internal teams while maintaining PHI privacy and HIPAA compliance.

Based in the United States, the position offers remote work with a focus on achieving testing adoption and repeat utilization, contributing directly to revenue growth.