Remote Infrastructure Support Specialist - Retail Automotive

Epicor Software Corporation; United States; Remote; USD 55,000 - 89,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor Software Corporation is seeking an Infrastructure Support Specialist to provide remote technical support for customer hardware, peripherals, and network environments in automotive and retail operations. You will diagnose issues, support upgrades, and ensure seamless operations across customer sites and hosted datacenters.

The role requires strong technical skills, a customer-first mindset, and the ability to explain complex problems clearly to technical and non-technical audiences across

Qualifications

• 3+ years in a customer-facing technical or hardware support role.
• Strong troubleshooting and analytical skills for diagnosing hardware, software, and network issues.
• Experience supporting hardware environments including servers, desktops, printers, scanners, RF devices, and POS systems.
• Working knowledge of Windows and Linux, plus client/server technologies.

Responsibilities

• Provide high-quality remote technical support with emphasis on customer service and timely issue resolution.
• Troubleshoot, diagnose, and coordinate repairs for hardware, peripherals, and network connectivity across customer and hosted environments.
• Support and configure servers, PCs, printers, scanners, RF devices, POS equipment, and related peripherals.
• Perform software troubleshooting and repair activities related to supported hardware environments.
• Analyze and resolve connectivity failures across internal and external network routes (ISP, VPN, firewall, routing, endpoint).
• Communicate findings clearly to customers in business and technical terms.
• Collaborate with customers, vendors, datacenters, and internal teams to resolve complex issues.
• Document issues, troubleshooting steps, resolutions, escalation details, and service actions in support systems.
• Escalate unresolved problems within SLAs and manage time/materials work with accurate billing.

Skills

Customer support

Troubleshooting

Hardware support

Networking basics

Windows/Linux

Communication

Multi-timezone work

POS systems

Retail tech

Job description

Epicor Software Corporation is seeking an Infrastructure Support Specialist to provide remote technical support for customer hardware, peripherals, and network environments in automotive and retail operations. You will diagnose issues, support upgrades, and ensure seamless operations across customer sites and hosted datacenters.

The role requires strong technical skills, a customer-first mindset, and the ability to explain complex problems clearly to technical and non-technical audiences across