Remote Infrastructure Support Specialist — POS & Networking

EPIND Epicor India; United States; Remote; USD 55,000 - 89,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor is seeking an Infrastructure Support Specialist to deliver remote technical support for customer hardware, peripherals, and network environments across automotive and retail operations. You will diagnose issues, support upgrades, and ensure operations across customer locations and hosted datacenters.

Strong customer-focus and clear communication are essential. You will collaborate with customers, vendors, and internal teams, documenting actions and escalating as needed while managing

Qualifications

• 3+ years of customer-facing technical or hardware support experience.
• Strong troubleshooting and analytical skills for hardware, software, and network issues.
• Experience supporting hardware environments including servers, desktops, printers, scanners, RF devices, and POS systems.
• Working knowledge of Windows OS, Linux fundamentals, and basic client/server technologies.
• Understanding of networking fundamentals (TCP/IP, DNS, VPN, routing, firewalls).

Responsibilities

• Provide high-quality remote technical support with emphasis on customer service and timely issue resolution.
• Troubleshoot, diagnose, and coordinate repairs for hardware, peripherals, and network connectivity.
• Support and configure servers, PCs, scanners, printers, RF devices, POS equipment, and related peripherals.
• Perform software troubleshooting and repair activities related to supported hardware environments.
• Analyze and resolve connectivity failures across internal and external network routes (ISP, VPN, firewall, routing, endpoint).
• Communicate technical findings clearly to customers in business and technical terms.
• Collaborate with customers, vendors, datacenters, and internal teams to resolve complex issues.
• Document issues, troubleshooting steps, resolutions, escalation details in support systems.
• Escalate unresolved problems within SLAs; manage requests per workflow and billing where applicable.
• Identify opportunities for additional support services, upgrades, or hardware consulting.

Skills

Troubleshooting

Customer service

Networking fundamentals

Windows

Linux basics

POS systems support

Communication

Tools

Servers

Printers

RF devices

POS hardware

VPN

Job description

Epicor is seeking an Infrastructure Support Specialist to deliver remote technical support for customer hardware, peripherals, and network environments across automotive and retail operations. You will diagnose issues, support upgrades, and ensure operations across customer locations and hosted datacenters.

Strong customer-focus and clear communication are essential. You will collaborate with customers, vendors, and internal teams, documenting actions and escalating as needed while managing