Remote Information & Referral Specialist (211 Hotline)

Crisis Connections; United States; Remote; USD 29,560 - 42,101; Full time

Benefits offered by this job

Excellent medical, dental, and vision coverage

Annual wage increases

Discount on ORCA transit pass

Free Parking

Flexible schedules

Growth opportunities

Self-care tools & weekly check-ins

Job summary

A community service organization is seeking an Information & Referral Specialist to join their fully remote team. This role involves providing high-quality support to callers via various communication methods, assessing needs, and making appropriate referrals. Ideal candidates will possess strong problem-solving and communication skills, and a background in contact center operations is preferred. The organization values diversity and offers excellent benefits, ongoing training, and career development opportunities.

Qualifications

• Strong problem-solving skills and a desire to help others.
• Experience in a contact center: preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Provide comprehensive support via phone, email, chat, and text.
• Assist in assessing callers' needs and providing referrals.
• Maintain accurate documentation and handle various tasks.

Skills

Problem-solving

Verbal communication

Written communication

Attention to detail

Customer service

Multi-tasking

Basic tech troubleshooting

Education

Associate's degree or related experience

Tools

MS Office

Job description

A community service organization is seeking an Information & Referral Specialist to join their fully remote team. This role involves providing high-quality support to callers via various communication methods, assessing needs, and making appropriate referrals. Ideal candidates will possess strong problem-solving and communication skills, and a background in contact center operations is preferred. The organization values diversity and offers excellent benefits, ongoing training, and career development opportunities.