Remote Inbound IT Account Support Analyst I

Heartland Dental LLC; Indianapolis (IN); Remote; USD 52,000 - 68,000; Full time

Job summary

Heartland Dental LLC is seeking an IT Analyst 1 - Inbound, IT Account Management for remote work. You will provide remote access management and software support across Heartland Dental systems, handling inquiries, provisioning and de-provisioning dental office users, and resolving login issues with various applications.

The role reports to the IT Account Management Support Manager or Supervisor and involves collaborating with a team to deliver efficient customer service while documenting

Qualifications

• One year of relevant experience in a customer service/support role.
• Strong verbal communication skills and clear written communication.
• Excellent organizational skills, accuracy, and attention to detail.
• Ability to work well under pressure and prioritize multiple tasks.
• High level of maturity, initiative, and teamwork.
• Attendance and punctuality are essential.
• Meet or exceed documented KPI’s.

Responsibilities

• Deliver efficient and valuable customer service via phone, email, and tickets.
• Handle inbound communications professionally; answer inbound calls, address customer needs promptly.
• Respond to electronic requests from customers in a timely manner.
• Support user account provisioning, maintenance, and de-provisioning of dental office users within various applications.
• Troubleshoot and resolve user account login issues ( password resets, Active Directory changes, Office 365, email, etc.).
• Facilitate electronic claims setup and address related support questions.
• Provide support to internal stakeholders to ensure dental providers’ user account information is set up and functioning in the current practice management software.
• Handle creation, maintenance, and troubleshooting of dental office accounts on insurance websites.
• Educate end users on self-service tools for common account management tasks.
• Participate as a member of the IT Account Support Team by providing feedback on processes and tools.
• Accurately document support activities, escalating complex issues as needed.
• Other projects as assigned.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

Multitasking

Team collaboration

Education

Associate's degree in IT field

Tools

Active Directory

Office 365

Azure

Payor websites

Job description

Heartland Dental LLC is seeking an IT Analyst 1 - Inbound, IT Account Management for remote work. You will provide remote access management and software support across Heartland Dental systems, handling inquiries, provisioning and de-provisioning dental office users, and resolving login issues with various applications.

The role reports to the IT Account Management Support Manager or Supervisor and involves collaborating with a team to deliver efficient customer service while documenting