Accounts Receivable Field Representative, Operations

Heartland Dental; Effingham (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

Heartland Dental is seeking an Accounts Receivable Expert to lead regional AR initiatives, train Practice Managers, and drive adherence to AR systems across 3,000 doctors in 39 states. You will partner with the Integrations Team to resolve AR obstacles, ensure consistency, and support offices with new tools and processes.

The role requires knowledge of dental/medical insurance and strong communication, organizational, and training skills. Occasional travel to support regional teams is expected.

Qualifications

• Practical knowledge of dental or medical insurance and accounts receivable.
• Strong computer skills with MS Word, Outlook, Excel and PowerPoint.
• Excellent organizational skills, accuracy and attention to detail.

Responsibilities

• Assist Integrations Team with AR-related training and processes.
• Train Practice Managers on AR best practices.
• Develop regional relationships with PMOs and Integration Specialists.
• Promote AR trainings through eLearning to grow team knowledge.
• Support newly affiliated practices with tools and training for a smooth integration.
• Assist with rollout of new AR technology and processes.

Skills

Accounts Receivable

Insurance knowledge

Communication skills

Organizational skills

Analytical problem solver

Self-starter

Team collaboration

Tools

Microsoft Word

Outlook

Excel

PowerPoint

Job description

This individual will be the expert in Accounts Receivables for their region and communicate with the operations team to help supported offices overcome any AR obstacles. The ideal candidate will have a love of knowledge and training of systems, have the ability to provide training and research in the region to grow our team’s knowledge of AR systems and efficiencies all while holding accountability of team members for following those systems.

One of America’s Greatest Workplaces in Healthcare

Heartland Dental has been named one of Newsweek’s America’s Greatest Workplaces in Health Care. This award adds to recognition as one of Newsweek’s America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity. It reflects our ongoing commitment to cultivating environments where every individual feels welcome and can build an exceptional career.

Heartland Dental

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.

To give you an idea of team structure, the AR Field Rep will work individually, but will also partner with the Integrations Team to meet regional goals. This position reports to the Regional Support Administrator (RSA).

Below is an overview of the duties and responsibilities associated with this position:

• Assist the Integrations Team with a wide variety of insurance and accounts receivable matters relating to training, day-to-day processes, and holding accountability.
• Provide training of AR best practices to Practice Managers of Operations (PMO).
• Develop strong relationships with the PMOs and Integration Specialists in the region that will allow partnerships to support both our new and existing Business Assistants and contribute to our retention goal.
• Promote AR trainings through eLearning to grow our teams’ knowledge, which will assist them in delivering the highest quality customer care to their patients
• Work to integrate and support Affiliated and Denovo (Heartland Dental created) practices that are newly supported in the region by ensuring they have the tools, training, and support needed to successfully integrate with Heartland Dental. Provide additional training on systems and timelines to set the offices up for early success.
• Support all new AR technology and efficiencies as they are introduced by assisting with rollouts and training on all new processes.
• Build and maintain strong relationships with the Accounts Receivable and Dental Insurance Administration (DIA – Fee Schedules and Credentialing) teams at the Effingham Support Office to ensure cohesive support and a consistent message.
• Other projects as assigned

Minimum Requirements

• Practical knowledge of Dental or Medical Insurance and/or Accounts Receivable
• Strong computer skills, including experience with Microsoft Word, Outlook Excel and PowerPoint.
• Strong organizational skills, accuracy and attention to detail
• Ability to work well under pressure and prioritize multiple tasks
• Strong verbal and written communication skills
• Ability to answer telephone calls and communicate information to callers
• Ability to interact with co-workers in a collegial manner to accomplish common tasks
• Self-starter and able to complete tasks without supervision
• High level of maturity, personal initiative, and sound judgment
• Ability to travel multiple times per month on short notice with potential overnight stays
• Analytical problem solver
• Strategic thinker who is comfortable making decisions

Desirable Qualifications

• Experience with insurance billing and/or collecting past due balances preferably in a healthcare setting
• Experience with Eaglesoft, Dentrix, Softdent, or Practice Works

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.